Baskin-Robbins

Reviews

• SS

  Samantha

  5 days ago
  1.0
  I posted this review for the DD at the same location, so I'm absolutely going to provide it for the Baskin-Robbins section as I'm sure the manager is the same person (and if it's not the same person...tough). I've been a DD rewards member for years, and I've seen this location being built. I guess I could be considered a regular as it has been a part of my commute since it opened. That being said, I hope the manager (I guess his name is Eduardo per other comments) reads this and pats himself on the back: He is the ONLY DD employee I've EVER raised my voice and sworn at across multiple states. Per Eduardo, I'm not allowed to return to this location because I swore at him "for no reason," which is hilarious. He didn't know who I was when I swore at him over the phone yesterday despite telling him my name, what I order every morning (through the mobile app) before I go to work, and that I LITERALLY just left there, but he was SOMEHOW able to remember me when I returned around the same time this morning to order the same thing (once again, through the mobile app). Top tier customer service, everyone! Anyway, I called corporate on my way to work after I was "banished." (1) The app lets you resubmit past orders without alerting you that a previously selected option is currently unavailable. This isn't a problem if you're starting a new order from scratch or if you selected a previous order and planned to change the options for an item because the app won't let you add/update the item with unavailable options. (2) Corporate said this is HIS fault because managers are responsible for updating the app for their location. (3) He should have been able to tell me that the item wasn't in stock when I told him what I usually order instead of blaming the receipt for not having the item on it. (4) The menu item REQUIRES a selection for the option before it can be added to your order, so it should've been a red flag to anyone who knows their menu and is, once again, responsible for updating the app, that an option wasn't on the receipt. (5) The item I got the 3rd time is not offered as an option for the menu item I ordered; it belongs to a CHEAPER MENU ITEM, and I DOUBT that was a mistake on his part. As much as I love that corporate sided with me over the phone, I genuinely hope they address this concern with the location and either convince Eduardo to get it together or pack him up entirely. As I tried telling him this morning but didn't get to due to him having this great habit of talking over people, I can see this becoming an issue down the line if he doesn't fix it. The fact that I didn't swear at him this morning despite him constantly cutting me off while talking shows a level of restraint I have that others may not have if they're in the same situation. I hope the sweet young lady who works there now (she knows who she is) gets a better job elsewhere.
• CC

  Carla Cinco

  Apr 12, 2026
  1.0
  Expectation vs reality. Nothing like advertised and it’s $12
• SG

  Salem Goode

  Jan 9, 2026
  5.0
  They all were right on point on welcoming us and there ice cream is that best and there very conversational
• OG

  Owen Goode

  Jan 9, 2026
  5.0
  Great experience, ignore all these pessimistic 1-star reviews, it’s a Baskin-Robbins. Corporate would never let things get out of hand.
• LF

  Linda Fletcher

  Dec 29, 2025
  5.0
  It is also a Dunkin. Food was hot and everything I ordered

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