H-E-B

Reviews

• CR

  Clash Royal

  6 days ago
  5.0
  They have heb ppl in parking lot. To help. Thats so nice. Rounds around the parking lot and my car battery wont start and within seconds someone came up and ask if everything is ok.
• MF

  Miss Fit

  Sep 27, 2026
  2.0
  I usually enjoy shopping at HEB but when I went Sunday morning at 7am the aisles were blocked with employees stocking shelves and HEB employees shopping for pickup orders. It was so blocked that there were 3 different aisles I had to turn around because I couldn't get through. I wish they would do their stocking before the store opens to help cut down on the clutter. I don't think I will return to this location again.
• KK

  Kumar K

  Sep 16, 2026
  5.0
  New store so everything is good so far…staff is caring and help to get things done..it feels Like they have cramped everything in small space so it’s feels congested and also it’s crowded….food choices are amazing..not all fruits and vegetables are fresh…but if u want something quickly ..
• ET

  Eliza Thomas

  Sep 15, 2026
  1.0
  This was my first time ever at an HEB and I chose to go to the one that’s closer to where I live. Unfortunately I did not have the best experience when it came to customer service at the register. I understand that some cash registers are 15 items or less, however I did not understand until I got to the register. The associate I had interacted with was very rude about it. I offered to take all the items back and go somewhere else, but she said she would do it. Throughout the interaction she was very rude, and I told her I needed to scan my barcode for my coupons and she said she would it at the end to bag my items. She continued to act annoyed and be rude when I almost forgot some of my items. Please teach your associates how to actually do well at customer service. Coming from someone who’s worked in customer service for over 10 years.
• SJ

  shah japan

  Aug 30, 2026
  1.0
  I have been shopping at H-E-B for more than a decade at different locations across Texas, and I have always associated H-E-B with exceptional customer service. Unfortunately, my experience today was completely different and extremely disappointing. We were grocery shopping with our baby and our baby saw a plum and wanted to eat it. We gave our baby one plum while we continued shopping. When we reached the checkout, the cashier rang up all of our groceries but did not charge us for the plum. We specifically told her about it because we wanted to make sure we paid for everything. The cashier then charged us $4.35 for ONE plum. When we questioned why a single plum cost $4.35, she explained that since the plum had already been eaten, she used her finger on the scale to estimate its weight. Obviously, that resulted in a completely inaccurate charge. We asked to speak with the manager, expecting this to be a simple issue to correct. Instead, the interaction became much more upsetting. Rather than professionally addressing the incorrect charge, the manager began lecturing us about how we should control or “behave” our child. She even made comments to my wife comparing our child to her own children and saying that her children would not do something like this. That was completely unnecessary and inappropriate. We were not trying to avoid paying for anything—in fact, we were the ones who proactively told the cashier that the plum had not been charged. This could have been resolved in 30 seconds by charging us a reasonable amount for one plum. The manager offered to refund the money, but at that point the issue was no longer about $4.35. We declined the refund because what bothered us was the way we were spoken to and treated, especially the unsolicited comments about our parenting and our child. This happened at Register 13 at approximately 7:32 PM 08/30/2026, and the cashier's name on our receipt is Trache G. I have been a loyal H-E-B customer for many years, and this interaction does not reflect the level of customer service I have come to expect from H-E-B. I hope store leadership reviews this incident and addresses how customers especially families with young children are spoken to when a simple checkout issue occurs.