CI
Chika Ibekwe
Jul 30, 2026
I had an extremely disappointing experience with this Domino’s location.
This incident occurred on July 2, 2026.
The issue started with the delivery driver, who asked me to come outside because he said he couldn’t park. When I went downstairs, he was nowhere to be found. After calling him back, he told me he was sitting in his car but the vehicle had no Domino’s topper or identifying markings, and there were multiple cars in the parking lot. As a woman, I was not comfortable walking up to an unmarked vehicle occupied by someone I didn’t know. I simply asked if he could step outside so I could identify him.
Instead of handling the situation professionally, he responded, “I don’t have time for this,” abruptly shoved my pizza toward me, and walked away. During the interaction, my phone was damaged. When I asked for his name, he turned his back, mumbled something I couldn’t understand, and walked off.
My fiancé and I went to the store only to speak with a manager about the experience. Unfortunately, the situation became even worse. Employees who were not involved began using profanity toward me, and one employee removed her apron and hat and advanced toward me in what I perceived as an attempt to start a physical confrontation. Law enforcement was ultimately called to the store.
The following day, July 3, 2026, my fiancé and I returned to the store to speak with the manager. He apologized for what had occurred and advised us that the regional manager would be contacting me regarding the incident.
I intentionally gave Domino’s ample time to investigate and follow up before posting this review. However, despite being told that the regional manager would reach out, I have never received a phone call, email, or any update regarding the incident.
This entire experience was completely unacceptable. I understand that mistakes happen, but customers should never be treated with disrespect, profanity, or behavior that escalates into a potential physical confrontation.
I hope Domino’s corporate thoroughly investigates this incident, reviews the surveillance footage, and takes the appropriate corrective action. This was, without question, the worst customer service experience I have ever had at a Domino’s.