Chick-fil-A

Reviews

• LA

  LaToya Akinwolere

  3 days ago
  1.0
  Very disappointed with my experience. The customer service was poor, the staff was rude, and to make matters worse, they forgot to put the top bun on my chicken sandwich. Definitely not the quality or service I expected.
• RA

  Ramona Alexander

  5 days ago
  5.0
  As always, great customer service. So glad that there are two places that you still can witness and experience trademark customer service (Chick-Fil-A and In-N-Out Burger) In this society and present It is sadly and seldom provided to paying customers or loyal customers. In fact, many major companies have no concept of what true customer service is today!
• BJ

  Brock Jones

  May 12, 2026
  3.0
  As far as chick fil a goes one of the worst I’ve been to. Service was bad, order messed up when I went, food was fine
• BN

  Brent Newton

  May 2, 2026
  1.0
  We are so disappointed with the service at this location. We have been going to to this particular Chick-fil-A for almost 9 years because it is local, and we have given them so many chances to provide better service, but instead, they have continued to provide us with truly appalling incidents of mistreatment and poor service. In particular, the last two visits (i.e., yesterday and today) here have become the last straw, and we are choosing to finally take our business elsewhere. Starting with yesterday, we went here to get our usual two sodas to go, and while we here, a family member asked a staff member if there were part-time jobs here at this Chick-fil-A location during the summer that they could participate in for additional income. The staff member responded to the family member that this Chick-fil-A location only hires young kids in or just out of high school for part-time work during the summer. We were shocked by this response from them as it suggested discriminatory hiring practices based on age. They flat-out looked at my family member and immediately said "no" to considering them for a part-time summer job based on age and without even considering an application. This is unacceptable and should be addressed. Then, today, we decided to give this location one more chance. So, we went here to get our usual two sodas to go. However, when my family member went in to pick up the to go order, the staff members here refused to bring the to go order to the side of the counter where my family member was standing. This family member just recently experienced a foot injury and still had the bandages clearly visible on their foot. When the family member asked the staff members if they could bring the to go drinks to the other side of the counter to avoid walking more than necessary, the staff members first refused and then slowly, reluctantly brought the sodas to the family member. Then, they refused to give the family member two straws and said that the family member would just need to go walk to where the straws were and get them there. We understand that there has been an immense amount of turnover at this Chick-fil-A location over the years, and we have seen many staff members come and go. However, there a couple that are still here from when we first moved to Irving, and we are truly surprised by their behavior. Over the years, we have experienced multiple service issues, particularly rude and insensitive remarks or comments about our orders, our clothing, and even us personally. However we continued to give them chance after chance because it was our local franchise, and it was the first one we went to when we moved here. However, it now feels just plain abusive. The customer service here definitely needs improvement, and the staff members should be able to do their jobs in serving the food items and beverages without making customers feel bad.
• DW

  David W

  Apr 21, 2026
  3.0
  The cashier took my order well however, she needed to ask again whether it was a takeout or eat in. I already told her that I was eating in. I told her I wanted a small Coke. She asked twice whether it was a combo or single order. Perhaps she was in training I’m not sure. I was surprised that the chicken was not warmer. It also appeared a little cold. However, the potato fries were hot.

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