At Carlitos, we are committed to providing our customers with fresh and delicious cuisine that has been prepared with care and passion. With over 20 years of experience, we take pride in being a family-owned and operated establishment that values tradition, quality, and excellent customer service. Our goal is to create a welcoming and family friendly environment where our guest feel like they are part of our family, and where they can enjoy a satisfying and memorable dining experience every time they visit. We are dedicated to using the finest ingredients, and preparing our dishes with love and attention to detail.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.