Wingstop

Reviews

• SS

  Sam89

  2 days ago
  1.0
  Forgot my large fry a third of the order I was already home then called up there told me a credit would be added to my app and it never happened
• TT

  Trevor

  5 days ago
  1.0
  I am extremely disappointed with the customer service I received at this Wingstop location. I called regarding a $15 six-piece wing combo that I ordered. I specifically requested that my wings be well done and fried hard. To be clear, those are two different requests: well done refers to the wings being cooked more thoroughly, while fried hard refers to frying them longer for a harder, crispier exterior. What I received did not match what I specifically requested. I was NOT calling to demand a refund or a remake. It was a small order, and I simply wanted to speak with management about the fact that what I paid for was not what I received. Instead of having a simple conversation with a manager, I was transferred multiple times. I initially spoke with the "assistant store manager", Abby, then was transferred to the "store manager", Lewis, and eventually to the area manager lol, Jose. Unfortunately, the situation became even more frustrating when Jose abruptly and rudely ended the phone call while I was expressing my frustration as a customer. At one point, I was also told that customers are expected to check their order before leaving the store. I strongly disagree with that being presented as the customer's responsibility. If I specifically tell an employee how I want my food prepared, I should be able to trust that my order was prepared according to those instructions. Customers should not have to open their bags and inspect every item before walking out of the restaurant just to make sure employees did what was requested. The most disappointing part wasn't even the food it was how my concern was handled. I wasn't asking for anything unreasonable. I wanted to speak with management about a $15 order, and instead I experienced multiple transfers, defensiveness, and ultimately a manager hanging up on me. I sincerely hope this review reaches Wingstop corporate and that this location receives some serious attention regarding its customer-service standards and management practices. I have eaten at Wingstop from time to time and was not looking for anything for free. I simply expected to receive what I ordered and to be treated respectfully when I called about it. This location gets a 0/10 from me based on both the order and, more importantly, the way my legitimate customer concern was handled.
• KN

  Kelly America Navarrete

  Aug 25, 2026
  1.0
  I was here yesterday and witnessed a really unpleasant situation: an employee (Luna) was treating a customer so poorly and didn't even apologize. This used to be my favorite spot, but I don't like that kind of attitude; I won't be coming back. You need to be kind to everyone.
• RP

  Rebeca Piña

  Aug 25, 2026
  1.0
  kiero compartir mi experiencia de esta noche en esa sucursal la verdad fue algo muy mal la chica que me toco fue despota y grosera ni un saludo al llegar y al final pues menos aparte fue tan grosera que pensó que yo no entendía el inglés y pues se equivoco porque entendí cada palabra que hablo y que dijo por teléfono con no se kien y si se lo dije en su cara ten cuidado lo que hablas porque te puedes equivocar le dije no soy tonta yo entiendo todo aparte yo mencioné a dos empleados los cuales son tan atentos y tan amables el cual ella los acusa el haber regalado o dado gratis alguna salsa el cual es mentira yo dije cuando vengo y están ellos me atienden muy bien yo visito el lugar dando y domingo y hago compra de 70 o hasta 70 dolares esta noche fue una atención fatal por esa empleada en ningún momento le estába pidiendo nada regalado y lo que más me molestó esk frente a mi llamo a otro empleado para advertirle que si volvían a dar algo de salsa algo haría que mal plan de chica el cocino fue amable se acercó ayudar en lo que podía soy clienta y no fue tanto el mal compro de mi compra si no la actitud de esa chica el hablar y pensar que uno como hispano no entiende pero esta ves se ekivoko y demasiado ahora solo espero el rembolso de mi primer compra que me cancelo y después me cobro ya con el precio correcto para ser manager le falta mucha empatía con la gente la verdad que lástima porque el lugar era mi favorito mío y de mi familia
• SK

  Shaina Kaehler

  Aug 10, 2026
  1.0
  Didnt even eat our food. Was so greasy and gross. Also last time they over seasoned our fries to the point they were too salty to eat and the time before that they gave us the wrong flavors! When I called about the over seasoned they made me feel as though it were MY fault for not specifying we didnt want much seasoning and when we got the wrong order they demanded we come back and would not let me take a video or pics to send them. Not sure we will ever go back at this point.

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