El Pollo Loco

Reviews

• CM

  Crystal Meza

  Aug 12, 2026
  1.0
  Ordered a double chicken bowl the chicken was dry and burnt the rice was hard. The person that took my order didn’t get it right and had an attitude about it.
• OZ

  Omar Zarwal

  Aug 6, 2026
  1.0
  burned chicken. Horrible experience.
• JD

  John Daniel

  Jul 27, 2026
  4.0
  I can here for a queso crunchy double chicken bowl. There combination of overhead music, loud kitchen, and a fast but quiet speaking cashier meant it took a little bit to get the order across. Also I wanted the red salsa which I always remember getting at a salsa bar but they don't have the salsa bar here, even though you can tell where it's supposed to be. The same combination of noise and communication means I gave up on trying to get it, I wound up getting some super spicy picante sauce instead. Oddly enough the next customer was handled by another cashier and I could hear and understand her from my seat 25 feet away. Also there's only one napkin dispenser and they keep it almost behind the counter. I understand wanting to control costs but there's not going to be any customers if you treat them all like they can't be trusted to even get a napkin or some salsa. With all that said the food was really good and it always is at this franchise. .
• RH

  Robin H

  Jul 26, 2026
  4.0
  Im genuinely glad this place is open. But why is it that i finally got home (after a half hour+ drive), sit down to eat, and now have to see that this location got my order wrong? Super disappointing. Especially after the amount im paying.
• KR

  kim rivera

  Jul 23, 2026
  5.0
  Sonia is wonderful! She is always very kind and attentive with her service. I have not had any mistakes when she serves me, the food is good but what keeps me coming here is her kind demeanor. Please keep her around as long as you can!!