DH
David Alan Van Houten
4 days ago
This was probably the worst dining experience I've ever had at Taco Bell. I had placed a mobile order, and when I got to the window, a woman who assumed was the manager was working. Shaq did very offended that I had come there and asked me what I wanted. I explained that I had a mobile order, and she sighed and rolled her eyes before walking away. She brought me back my order, and I asked for a receipt. She was so angry with me and she just grabbed a piece of paper that had my order on it, but it wasn't a receipt. I needed this for an app bonus I was doing, so I took time to look at the receipt to see if it had the information I needed. She told me that I needed to get out of the way. There was no one behind me, nor was there anyone else at the restaurant. But just to get away from her I pulled up. I found out it was not a receipt, so now I had to pull over and go inside. I went inside and got my receipt from somebody else because the manager refused to help me. It turned out that this receipt also didn't have the information I needed, but at that point I didn't care. I left and when I got home, I found my order was wrong. I had paid for extra cheese on my burritos, but one of them didn't have any cheese at all, but the other one might have had extra cheese, but I couldn't tell because it was all stuffed at one end of the burrito. I rarely go to Taco Bell. I have no plans to return anytime soon.
MS
Matthew Smith
4 days ago
The customer service is great the employees love their jobs...... Get rid of the AI !!!!
The store was empty, we approached the counter and were refused and told to use kiosk screens to order.
RM
Rachel Moyemont
Jul 12, 2026
This is the worst location. We got there at 9:35 Pm and the location was closed. Three people stood laughing at us because the doors were locked. two other families stood with us. They would not come to the door, just laughed looking at us. No sign was on the door. Went through drove through, a guy came on the speaker and said they were closed. I asked the managers name, he said he was the manager. Asked him his name and no answer. They ran out the door and got into a car. Rudest place I ever been !!
GP
Gustavo Disco Perez
Jun 18, 2026
Single worst Taco Bell Experience of my entire life.
No wonder Taco Bell is try to put Automation on the forefront with the caliber of Shift leadership or should I say LACK of SHIFT LEADERSHIP that was in that building this evening!
I came to the drive through early this evening before a Medical appointment.
I needed to go in for testing on a full stomach.
I place an order that included 2 Chicken Cantina soft taco's. About the most healthy thing you can get there.
I eat these 3 days a week. The product is always Tasty and consistent.
Today that was not the case. IDK what I bit into but it was not anything I had ordered.
Since when did the Chicken Cantina soft taco have a second layer of Tortilla with cheese in the middle and have green peppers and a strong Jalapeno presence?
Because I ordered 2 not two days ago and they were made traditionally.
After my appointment I drove straight to this place my ticket was over $16.00 so I feel like it's only fair I get my order right.
I tried to walk in the front door before close but no I was waved off by staff to go to drive through.
Okay so I go order 2 more at the Automated drive through.
Took my bag of food that was incorrect handed it to the cashier and she walked inside and threw it away. Then came back and tried to charge me for the order a second time.
I explained and inquired why would I be paying again for my order that was not made right the first time?
The Young girl looked back at me and again tried to charge me a second time for the incorrect order I already received!
I asked again why would I be charged a second time when my order wasn't correct?
At this point the young lady that waved me around to the drive through knew something was wrong and offered to help.
But the shift leader shows up and then tried to tell me my original order was correct!
No, I am sorry I explained but those were not Chicken Cantina tacos I order them three times a week. I asked for the original bag back so I can show her what I bit into...
Something is seriously wrong at this location when the shift leader tries to argue with the clients that WE don't know what our absolute favorite orders are!
They tried to hand me a new bag with one, just one of the tacos mind you I had been there quite a while trying to get through this nightmare and I am now running late for my second Job. Since the lady was basically implying I was trying to steal food from youI simply tossed that taco back in the window and left.
I was treated horribly by everyone, except by the young lady that waved me to the drive thu even though I believe the lobby should have still been open.
She clearly understood that the order wasn't correct and seems like she wanted to help
But the girl on the cashier, and the Hispanic woman that came to argue with me should absolutely be relieved of their positions immediately.
Taco Bell isn't an econo meal any longer.
Yes there is a value menu but it's not got a lot to offer and not really a huge value.
When we are charged for a couple of items about the same as we could have got an entire order of fresh Fajitas from Chili's you bet we are going to speak up!
When we are treated disrespectfully you bet we are going to speak up!
What happened to the customer is always right?
Even when we physically bring in the incorrectly made order?!
How disrespectful of your staff tonight.
I am contacting the BBB in the Morning.
I'm also mass texting and placing my experience on Social media.
I'm a rather Popular DJ in this State and a known Classic car builder in this town.
Do better Taco bell.
You were a lifetime favorite, now you are just putting out trash.