H-E-B

Reviews

• DV

  David Varela

  Oct 6, 2026
  5.0
  HEB is the BEST! Great selection of Texas owned products and foods! Check out is always quick because they open as many registers as needed! My favorite grocery store 😁
• NA

  Nikki Ann

  Oct 1, 2026
  5.0
  Love HEB! My sons who are now 24 & 25 would hang out here 2 times a week when they were 5&6 years old. Such a joy to remember! That’s how long we’ve been shopping here!
• RT

  Rida Thomas

  Sep 22, 2026
  1.0
  Today is the second day that I have gotten spoiled ham hocks from this store through instacart and DoorDash. Take them off of the shelf before you all have people sick.
• LL

  Laura

  Sep 19, 2026
  1.0
  I was really disappointed with my experience at H-E-B this morning. I arrived about five minutes before the store officially opened. I saw an employee enter through the doors, and the doors were open, so I naturally assumed the store was open. I walked in, grabbed a basket, and started shopping. A few minutes later, an employee approached me and, in a very rude manner, asked how I had gotten into the store. I explained that the doors were open. He then came back and told me that I had apparently entered behind an employee who had badged in. I understand that there may be a newer procedure for opening the store, but I had absolutely no reason to know that. When the doors are open and there is an employee entering, a customer reasonably assumes the store is open. I don’t understand why I was confronted as though I had intentionally done something wrong. To make matters worse, the shopping experience was frustrating. Nearly every aisle had stockers and carts blocking the way, and I spent the entire time maneuvering around people and equipment. This was at 6:00 in the morning, when the store had barely any customers. If stocking has to be done during store hours, there should at least be a better effort to keep aisles accessible. Then, at checkout, the experience continued to be disappointing. The cashier was extremely slow and did not bag my groceries. I ended up bagging everything myself and putting the heavier items into my basket. None of these things individually would have been a huge deal, but taken together, it made for a frustrating visit. I have worked at H-E-B in the past, so I understand that mornings can be busy and that employees have a lot to do. However, customers shouldn’t feel like they’re in the way simply because they arrived a few minutes before opening, especially when the doors were already open. I hope management takes a look at the customer experience during the early morning opening period. There is a big difference between enforcing a procedure and making a customer feel like they’ve done something wrong when the situation was clearly an honest misunderstanding.
• YN

  Yanke NY

  Sep 7, 2026
  1.0
  I called to check if a medication was in stock. From the start, the experience felt inattentive and unprofessional. The young lady on the phone asked me to repeat things I’d already spelled out clearly. She said doesn’t understand what I said. She Instead of saying something like, sorry ma’am, the line is cutting out, there was no effort to clarify politely. It just felt like she wasn’t paying attention understand me. The way she wants me to know that they are closing in 20 minutes and I told her that’s ok for tomorrow. But overall, the service was very disappointing, and because of that experience I chose not to continue using the pharmacy’s services. I wish the have recording for quality control and that might help get the service better, because they are monitoring and listening my conversations to this young lady. I’m not interested to use the pharmacy’s services in this location.