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Charleys Cheesesteaks

4.8
(1,283 reviews)

Business Details

9451 FM 1960 Bypass, Humble, TX
77338, United States
(281) 973-8154
https://order.charleys.com/menu/walmart-fm-1960-bypass/

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
9451 FM 1960 Bypass, Humble, TX
77338, United States

Hours

Monday10:00 AM - 9:30 PM
Tuesday10:00 AM - 9:30 PM
Wednesday10:00 AM - 9:30 PM
Thursday10:00 AM - 9:30 PM
Friday10:00 AM - 10:00 PM
Saturday10:00 AM - 10:00 PM
Sunday10:00 AM - 9:30 PM

Menu

1 menu · 101 items

Explore offerings from Charleys Cheesesteaks on 9451 FM 1960 Bypass in Humble, with popular limited time only, specials & offers, cheesesteaks, and protein box available at this location.

Menu

101 items

Reviews

4.8
1,283 reviews
5 stars
1,182
4 stars
43
3 stars
9
2 stars
8
1 star
41
  • CM
    Clint Millien
    5 days ago
    1.0
    Absolutely Horrible Experience — Do Not Recommend I honestly cannot believe how poorly I was treated at Charlie’s. What should have been a simple visit turned into one of the worst customer service experiences I’ve ever had. I received my food and immediately noticed something was seriously wrong with it. As you can see from the picture, the sandwich was completely unacceptable. The food was falling apart, poorly presented, and contained packaging/plastic directly in the food. This is not something a customer should ever have to deal with, especially after paying their hard-earned money for a meal. I brought the food directly to the attention of both managers on duty expecting them to take the situation seriously and, at the very least, offer a refund. Instead, I was met with incredibly rude and dismissive customer service. Neither manager seemed interested in actually resolving the issue or making things right. The attitude I received was essentially that my concern didn’t matter. What makes this experience even worse is that I wasn’t asking for anything unreasonable. I simply showed them what happened and expected the restaurant to take responsibility for an unacceptable product. They refused to refund my money. That is absolutely ridiculous. Mistakes happen in restaurants. I understand that. But the way management responds when a customer brings a legitimate food-quality and service issue to their attention says everything about a business. Instead of apologizing, taking accountability, and correcting the situation, I was treated like I was the problem. The food was bad enough, but the rude behavior from both managers was what really ruined the experience for me. There was no genuine concern, no meaningful apology, and no effort to make the situation right. I have never experienced customer service this disappointing. I left feeling completely disrespected after spending my money at this establishment. Charlie’s needs to seriously reevaluate its food quality standards and, more importantly, how its management treats customers when something goes wrong. After this experience, I can confidently say I will never be returning to Charlie’s, and I would strongly think twice before recommending this place to anyone. There are far too many restaurants that understand the importance of treating customers with basic respect. Absolutely unacceptable from start to finish.
  • AW
    Aisha Wright
    Aug 10, 2026
    4.0
    Catherine is a good employee!!! Every time I come into Charley’s she’s multitasking, she’s polite and her attitude never change . She should be awarded for her professionalism customer service skills! Sincerely Aisha Wright
  • CM
    Cristal Moctezuma
    Aug 10, 2026
    5.0
    La comida está deliciosa asta el momento no tengo ninguna queja espero así sea siempre. La recomiendo te atienden bien.
  • DP
    Daniel Pinon
    Aug 3, 2026
    5.0
    Catherine and kenial are great at Charleys inside of Walmart fast and friendly service the food was delicious and hot made to perfection.
  • BS
    Brittney Shine
    Aug 1, 2026
    1.0
    I was really disappointed with my experience at Charleys. The food was not up to par. The wings were over-seasoned and tough instead of tender, and the fries were undercooked. What made it even more frustrating was that my husband paid for wings but had to buy the dipping sauce separately. Seriously? At the very least, an order of wings should come with one complimentary sauce. Considering how expensive Charleys is, I expected much better quality. Unfortunately, the food didn’t justify the price, and this experience left a lot to be desired.

Frequently Asked Questions About Charleys Cheesesteaks

What are the regular operating hours of Charleys Cheesesteaks?

Charleys Cheesesteaks is open Monday through Thursday and Sunday from 10:00 AM to 9:30 PM, and on Friday and Saturday from 10:00 AM to 10:00 PM.

Does Charleys Cheesesteaks offer delivery services?

No, Charleys Cheesesteaks does not offer delivery services as they are closed for delivery every day of the week.

Brand Certified Facts from Charleys Cheesesteaks

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Certified August 16, 2026Yext Knowledge Graph
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