Whataburger

Reviews

• LG

  Louis Gennusa

  3 days ago
  1.0
  ⭐ 1/5 — STAY AWAY FROM THIS LOCATION We stopped at this Whataburger on North Sam Houston Parkway E while traveling with our family, thinking we could grab something quick to eat. It turned into one of the worst fast-food experiences we have ever had. Our food took more than 15 minutes. My son wanted sweet tea, but they had run out and apparently hadn’t made more. We were told they were making it, and somehow that ended up taking another 25 minutes. While we were waiting for our food, a woman sitting at a table was literally shooting up with a needle right there inside the restaurant. We watched her inject herself and then pass out at the table. The manager eventually chased her out of the building. When our food finally came, the receipt showed that our order had been entered correctly, but THREE of our meals were prepared wrong. Then two more people came into the restaurant who appeared extremely strung out. One of them was acting completely erratically and spitting all over the floor. When the sweet tea was finally ready, my son got up to get it, slipped in a puddle on the floor, fell hard, cut his arm, and ended up covered in sweet tea. Thankfully, he wasn’t seriously injured, but there is absolutely no excuse for a customer—especially a kid—to slip and get hurt because the dining room floor isn’t being kept clean and safe. At this point, we cleaned him up and just wanted to finish eating and get the hell out of there. But apparently the experience wasn’t over yet. Before we could even finish, another man approached our table and handed us a card telling us to smile, with a request for a donation printed at the bottom. A few minutes later, he circled back and started directly asking us for money while we were trying to eat. So, in ONE visit: extremely slow service, three incorrectly prepared meals, a roughly 25-minute wait for sweet tea, a woman shooting up and passing out inside the dining room, two more people coming in who appeared completely strung out, someone spitting on the floor, my son slipping in a puddle and cutting his arm, and then someone soliciting us for money at our table. I understand that a restaurant can’t control every person who walks through its doors. But management absolutely has a responsibility to maintain a reasonably safe, clean environment and deal with situations like these quickly—especially when families with children are eating there. We stopped here on a family trip expecting a quick burger and something to drink. Instead, we couldn’t wait to get our kids out of the building. Do yourself and your family a favor and STAY AWAY FROM THIS LOCATION.
• FR

  Fernando Rodriguez

  5 days ago
  1.0
  I just finished ordering breakfast from this place. Never had an issue until today order my food around 4:30am Didn’t get it till 5:05am make me wait for 30 minutes plus the only reason why I was able to get my food because they told me to park in the front and since I’ve been waiting too long I’ll pull up to the window and requested for my food because it was taken too long and upon receiving my food, I checked to make sure I had everything and I told the lady that she was still missing some food and she wanted to tell me that note that I was wrong that they put everything in there so I handed her the back so she can check it out or she was like oh she grabbed the missing food putting in my bag and didn’t even apologize the worst experience for breakfast at this place if they do less talking and more working, I think I would’ve got my food faster. If I could give it several stars for two days of experience, I could.
• CN

  Casey Nee

  Aug 23, 2026
  1.0
  I ordered a patty melt .. whoever cooked it put too many spices on it...it might as well have been jalapeno. I gave it to my dog and ordered another one at another Whataburger close by... I'll never go back to this location. It's too ghetto and too many homeless people in the area the staff they don't care about the homeless
• ME

  McQuay Edwards

  Aug 23, 2026
  1.0
  Disappointing Experience at Whataburger I had a disappointing experience at Whataburger today. I went through the drive-thru expecting a quick experience, but the treatment I received at the window was unnecessary. The lady at the window was rude and had an attitude. Before I could check if I had everything I ordered, she slammed the window shut. This felt disrespectful and made the experience worse. When I checked my food, the onion rings were messy and soggy. They did not taste fresh, and it was frustrating to pay for food in that condition. Additionally, I did not receive the ketchup or other items I specifically asked for with my order. I should not have to check everything or ask multiple times to get what I requested. I understand that employees can have busy or stressful shifts, and I do not expect perfection every time. However, basic customer service and ensuring customers receive what they paid for should still be important. The attitude at the window, slamming the window, missing items, and the poor quality of the food all contributed to a bad experience. I usually try to be understanding, but this experience makes me not want to return. I hope management looks into this situation and reminds employees that customers deserve respect, even during busy times. I also hope they focus more on food quality and ensuring orders are complete before handing them to customers. I am very disappointed with this visit.
• RP

  Robert Palmer

  Aug 18, 2026
  1.0
  This is now the third time I have had the same issue with the overnight manager at approximately 5:00 AM. I was told his name is “Pop,” but when I asked for his actual name, I was not provided one. For identification purposes, he is an African-American male who appears to be in his 30s with long dreadlocks. I want to be clear that this is not his employees—it is this manager personally who repeatedly pressures me to move my vehicle away from the drive-thru window while my order is still being prepared, apparently to get my vehicle off his drive-thru timer. He tells me to drive around and park on the opposite side of the building, which is dark, secluded, and has very little activity at 5:00 AM. I have repeatedly told him that as a woman alone that early in the morning, I do not feel safe waiting there. Instead of respecting that, he continues hounding me to move. During my most recent visit, he continued until I finally had to roll up my window, and he became upset and rude. I worked for Whataburger for two years, so I understand the purpose of drive-thru timers. The timer should measure how quickly the restaurant serves the customer—not pressure customers to move their cars while their orders are still being prepared so the service time appears shorter. I have no issue waiting for my food. I have an issue with being repeatedly pressured to wait somewhere I have clearly stated I do not feel safe. This complaint is specifically about this manager. Jazz is always kind and professional, as is the gentleman who works the front counter during the morning shift after approximately 6:00 AM. Please review the overnight management schedule around 5:00 AM to identify this manager and address this behavior. A drive-thru timer should never take priority over a customer’s safety.

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