Tom N Toms Coffee has received national and international recognition for its services and products. And, as a result, has expanded all across Korea and globally, resulting in more than 500 locations worldwide. These locations include Singapore, Mongolia, China, Thailand/Myanmar, Philippines, Australia, Malaysia, Qatar, and the United State. In 2010, Tom N Toms Coffee opened its first US location, while opening its 200th local location in Korea. And now in 2019, we introduce Tom N Tom’s first Houston, Texas location – which is at the heart of Houston’s Chinatown area.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.