SB
Sepideh Behinaein
3 days ago
The customer service was awful, and the employees were very rude and impolite. It took a long time to complete my order, and even then, several items—including drinks and snacks—were missing. Instead of apologizing for the mistake, one of the employees spoke rudely to me and said he didn’t want to deal with my “nasty behavior.” I do not recommend this location.
I had a fantastic experience at this Taco Bell location, all thanks to Mari. From the moment I walked up, she greeted me with a genuine, warm smile that immediately made me feel welcome. She was incredibly friendly, helpful, and took care of my order quickly with great energy.
It’s rare to encounter customer service this bright and positive—Mari truly made my day! Taco Bell management, give this team member a raise!
I really wanted to like this Taco Bell more because I usually enjoy Taco Bell, but unfortunately the experience was just okay.
The biggest issue for me was the customer service. We went inside and asked if someone could please take our order, and the lady helping us seemed to have an attitude about it. She kept pointing toward the ordering screens and telling us to order there. I understand that the screens are there for a reason, but when a customer specifically asks for help placing an order, I don't think they should be made to feel like they're being difficult for wanting to order with an actual person.
Once we finally got our order placed, the food itself was okay. Nothing terrible, but nothing that really stood out either. Unfortunately, it ended up upsetting my stomach afterward, so that definitely didn't help my overall impression.
I know fast food isn't exactly fine dining 😂, and I don't expect perfection every time I stop at Taco Bell. But friendly customer service goes a LONG way. A simple “Sure, I can take your order” would have made the experience completely different.
I'm giving 3 stars because the food was okay and I didn't have any major problems with the order itself, but the attitude and the way we were treated when we asked for help definitely took this visit down a couple of notches.
Hopefully it was just an off day, because I would like to be able to come back and have a better experience next time.
TN
Trang Nguyen
Aug 21, 2026
The food at this location is good. However, the service is super questionable. I would give 1 star (since zero is not an option) if it wasn’t for the one employee who worked like he wanted to be there. The manager that was there on 08/21/2026 at 10:00 pm should give up his position. I get it, it’s a late shift and it can be exhausting. I used to work in food and retail jobs. It’s tough, but you know what I don’t do? Give customers uncalled for attitude. I came for a pick up and I am literally staring at my ready for pickup food. The guy at the front was multitasking and cleaning up, which is fair. The manager made eye contact after I said “excuse me” then went back to ignoring anyone in the front. It wasn’t that busy. The guy at the drive thru was playing the waiting game and just stood around waiting for orders. No situation awareness. My food was almost cold by the time it was given to me by the poor employee who was trying to clean during down time. He was friendly that I couldn’t be angry.
TT
ThaGrindin_ Trucker
Aug 4, 2026
I came in around 2:30–3:00 PM, and the place wasn't even busy. I was ordering on the self-service kiosk, and the thing timed out and canceled my order. So I had to go to the front, and it still took a while before someone helped me. When the young lady finally came over, she asked what the problem was. I started explaining, and she just walked away while I was talking. I get that she was probably working both the front counter and the drive-thru, but she could've at least said, "Hold on, I'll be right back." Instead, she just walked off, and that came across as rude.
I've been to this Taco Bell before, and I've had much better service from other employees, so I know everybody there isn't like that. I think it just depends on who's working that shift.
The burrito was okay, but it wasn't all that. They barely put any sauce on it, and even when you pay for extra sauce, they still don't give you enough. Little things like that make people not want to come back. Customer service and the food both need to be more consistent.