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Subway

2.8
(31 reviews)

Business Details

(281) 640-0021
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Houston Subway® Restaurant at 1157 Willowbrook Mall brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
1157 Willowbrook Mall, Houston, TX
77070, United States

Hours

Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday12:00 PM - 4:00 PM

Menu

1 menu · 149 items

Explore offerings from Subway on 1157 Willowbrook Mall in Houston, with popular sandwiches, snacks & sides, dessert, and protein bowls available at this location.

Subway 48456-0 Menu en-US

149 items

Reviews

2.8
31 reviews
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1 star
15
  • SF
    Sixtos Family
    Jun 26, 2026
    1.0
    Had two new hires working on my meal which isn't a problem, but I ordered turkey & ham protein pocket. They were not supervised and just squished everything in. On top of that the reason for 1 star is because I asked if they could take off the ham due to a medical reason. They then offered to substitute for more turkey in place of the ham. Sure why not, but then I got lectured by the supervising worker for it. I didn't ask for it or even bother mentioning it in anyway whatsoever, so why am I being lectured about having to pay full price if i do it again? They should be watching their new hires. Then when I explained I asked if they could take the ham off due to a medical condition the employee berated me stating the turkey & ham needs to come with ham for the price. Its absurd they force someone to put it on their food when I asked if they could just leave it out. This is an allergic reaction lawsuit waiting to happen. Also, I asked for toasted, and the employee threw it into the toaster but forgot to turn it on. Be careful if you have allergies and you eat here.
  • FM
    Faizan Mohammad
    Apr 28, 2026
    1.0
    Very rude experience. I simply said hello, and instead of responding politely, the employee snapped back and said, “by I’m not going to stop what I’m doing.” Her attitude was dismissive and unprofessional. On top of that, she had just washed her hands and flicked the water off them while standing near the food, which was very unsanitary. Poor customer service and poor hygiene.
  • SN
    San Nawaz
    Aug 1, 2025
    1.0
    I’ve had two very disappointing experiences at this Subway location, both involving the same two girls working behind the counter. On my first visit, I politely asked for more than two sauces on my sandwich. Instead of simply honoring my request, the girls laughed and made fun of me, which felt extremely disrespectful and unprofessional. As a paying customer, I expect to be treated with basic courtesy — not to be mocked for a simple preference. Then, just yesterday around 5 PM, I returned to give them another chance, but the experience was equally frustrating. They were out of chocolate cookies, and when I asked if they could make more, they didn’t even bother or seem interested in helping. I also asked for more napkins as I had children with me, but they only gave me three and then refused to give me any more, telling me to “ask someone else.” What was even more disturbing is that I witnessed them behaving the same way toward other customers. Two white ladies next to me asked for extra cheese, and instead of fulfilling the request respectfully, the girls looked at each other and laughed at them as well. This kind of behavior is not only unprofessional but also humiliating for customers. This location seriously lacks customer service training. The staff’s attitude is disrespectful, dismissive, and frankly, damaging to the Subway brand. I sincerely hope management steps in and addresses this ongoing issue.
  • JK
    jerson kemuel
    Oct 13, 2019
    1.0
    poor staff service and poor product quality

Frequently Asked Questions About Subway

What is the exact location of this Subway restaurant?

The Subway is located at 1157 Willowbrook Mall, Space 1162, in the Harris sublocality of Houston, TX, 77070, inside Willowbrook Mall.

What are the operating hours of the Subway at Willowbrook Mall?

The Subway is open Monday through Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 11:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.

Brand Certified Facts from Subway

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Certified August 16, 2026Yext Knowledge Graph
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