Steak 'n Shake is a classic American brand born on Route 66. Creators of the Steakburger, extraordinary homemade milkshakes, and famous fries, onion rings, and chicken strips cooked in 100% beef tallow. Steak 'n Shake cares about people, food quality, and cutting-edge technologies, such as Bitcoin.
Location
Steak 'n Shake
2800 north terminal road terminal c level 2 gate c42, Houston, TX
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.