YB
Yara Barrera
Aug 4, 2026
I am VERY upset and disappointed with this experience at Sonic. We went with my family around 9 PM and ordered 4 garlic chicken wraps, Groovy Fries, a 44 oz Peach Mango Refresher, and 2 jr burger. After spending our money there, I expected our food to at least be fresh and made correctly.
The chicken wraps were a mess. One of the chicken tenders looked like it had been ripped or pulled apart instead of properly cut, and honestly it looked disgusting. Another wrap had NO lettuce, and TWO of the wraps had NO ranch.
Then I realized my fries were completely missing from the order. I had to go back inside and tell them. When I finally received them, they were COLD, like they had been sitting around for who knows how long. I was already frustrated, so I went back to say something about the cold fries.
Instead of simply apologizing and fixing the problem, the employee had an attitude with me. I should not have to repeatedly go back inside because my order is wrong and then feel like I'm being treated badly for speaking up about food that I already paid for.
And the Peach Mango Refresher was NASTY. We couldn't even enjoy the drink.
Then there was the burger. It had what looked like almost an entire bottle of mustard on it. There was SO much mustard that it completely ruined the burger. Seriously, who puts that much mustard on a burger and thinks it's okay to send it out to a customer?
At this point, I was MAD and extremely frustrated. This wasn't just one little mistake. We had poorly made wraps, a chicken tender that looked ripped apart, missing lettuce, missing ranch, missing fries, cold fries, a nasty drink, a burger covered in way too much mustard, and an employee with an attitude when I complained.
I paid for this food and expected a decent meal and basic customer service. Instead, I had to keep going back to get things corrected and then deal with an attitude on top of everything else. This was absolutely unacceptable and one of the most disappointing experiences I've had at Sonic.