JG
Jalissa Giles
Apr 16, 2026
Besides needing to get them young kids out of there for the night shift, and them letting their friends in the front door after they locked it!! I did a mobile order at 9:30pm to be ready at 9:49pm. I was there by 9:45pm. Tried to walk in at 9:50pm, doors were locked, okay no problem went to drive thru.
The 1st guy saw me in the line, I was the 2nd car. We literally made eye contact. When car in front of me moved, I pulled up. He was away from the window but still in my line of sight. He looks up, sees me and then walks away from the window. I sit there for 10 mins, no one has helped me yet. I call the number for the store, get the call center and asked to be transferred to the store. I can hear the phone ringing inside… everyone is ignoring it. There’s a girl, clearly throwing away wing trash (her and idk who else was back there eating them). She comes to the window, I tell her that’s me calling the phone with no one answering, tell her about the 1st guy that didn’t help at all and say can I get my order. She tells me to hold on, leaves for 5 mins, comes back and says “he went to take the trash out he’ll be with you in a minute”. At this point it’s 10:15pm. Order has been ready, my name on the order screen has ready next to it, she could’ve gave me my stuff then!! 3rd person I seen was just in there walking around in there, he didn’t help either!! 4th person finally helps, I ask him what’s taking so long, HE CAN’T EVEN ANSWER ME!! He leaves for another 12 mins and comes back, I asked him again what’s taking so long, he says “oh I had to wait on your wings”
At this point it’s 10:30pm!!
I placed that order 1 hour before that, as a family who eats Pizza Hut 2-4 times a month back home, it’s never taken over 30 mins to get an order. This store is horrible! Besides playing around with my food and taking too damn long, that pizza was not cooked all the way on like 2 slices!!