Pappas Bar-B-Q

Reviews

• JO

  Jessica Orozco

  2 days ago
  1.0
  Pulled in to order was told we have no brisket no chicken no sausage, 2 hrs prior to closing
• KR

  Kayla Rhone

  4 days ago
  1.0
  This was my first and LAST visit to this Pappas BBQ location. I spent over $85 on a Game Day Pack for my family, and the drive-thru customer service was absolutely unacceptable. Marlyn was extremely rude, short, dismissive, and passive-aggressive throughout our interaction. Her tone and overall demeanor were very unprofessional, and she made me feel as though I was inconveniencing her simply by placing an order. I’m not sure what kind of day she was having, but customers should never have to experience that kind of attitude. I typically visit the Pappas BBQ location in Humble, Texas, and I’ve never experienced this level of poor customer service there. This experience reminded me exactly why I prefer that location. Marlyn seriously needs additional customer service training. No one expects employees to be overly cheerful, but basic courtesy, respect, and professionalism should be the bare minimum, especially when customers are spending their hard-earned money at your establishment. Management really needs to address how customers are being treated at the drive-thru. Unfortunately, this experience left such a negative impression that I will not be returning to this location.
• JB

  James Bates

  6 days ago
  1.0
  I got an order to go today, it was a jumbo beef brisket plate, I got home and all the beef was nothing but fat ,not one piece of good beef. That was a waste of $33.
• TM

  TAMMY RENE MORALES

  Sep 25, 2026
  1.0
  I am so upset! Not only did they try to give me cold food but the little girl at the cash register was so rude! I ordered my food online to be ready at 11:15. I parked at 11:10 let them know I was there and what spot I was in. I then waited until 11:36 which is 21 minutes from the time my food was supposed to be brought out before I went inside to see where my food was. Only to have some rude little girl, slide it across the counter at me, demanding the money in her rude little tone! I asked her if my food had been sitting there the whole time and she said yes, but they were too busy to bring it out. If that was the case, they could have easily sent me a text message asking me to come in and get it or better yet don’t offer to have drive up pick up if you can’t handle it when someone actually uses the service. I only get a 30 minute lunch so spending the whole time sitting in the parking lot waiting on food that I never received because I didn’t want cold food was a waste of my time. And being treated in such a poor way by someone who clearly has no business working for Pappas in the first place in unsettling to say the least. Y’all have to do better!!!
• TT

  Tresa

  Sep 15, 2026
  2.0
  I love Pappa's. Pappas is Texas Big and anything that is of the Pappa food enterprise, I'm loyal. But. This food experience was NOT the best. It wasn't even close. I am rating a score of 2 simply because I know that Pappas is better than this though it is deserving of a 1. Everyone knows that Pappas prices are "pricey", but we pay that price without complaining. And we don't complain because we know that Pappas is consistent with food quality and taste; has a reliable and stable menu; and gives ample serving portions. I ordered a large fry to go. Y'all know that Pappas fries are SECOND to NONE. I didn't expect to receive crumbs and leftover pieces that barely made an order. DISAPPOINTED? YES! I had more inedible pieces than I could count. I knew before leaving the counter that there was trouble because two diners were picking up their cheeseburger and fries order where I noticed that the fries were on the "light" side' few in number. I thought, oh please don't give me leftovers. I will wait on a new batch! L8w and behold my order came right up. I said to the cashier as I tried two times to show her what was in the box, that I'd paid too much money not to receive a full order. I was totally ignored. I said to her that I would never come back to this location. I took my order. Sat at a table and mostly "played over" the fries. I took what was left with me so that I could show my family what I'd received from Pappas. Everyone thought the same- if that's what they're now serving, its time to stop buying. I can't throw in the towel just yet. I expect better. I'm still loyal until my next visit.

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