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Brand Certified

Papa Johns Pizza

2.8
(409 reviews)

Business Details

2620 S. SHEPHERD DRIVE, Houston, TX
77098, United States
(713) 874-1999

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Houston, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Houston pizza for any occasion. Call us for pizza delivery in Houston or stop by 2620 S. SHEPHERD DRIVE for carryout to order the best pizza in Houston, along with breadsticks, wings, and more!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Papa Johns Pizza
2620 S. SHEPHERD DRIVE, Houston, TX
77098, United States

Hours

Monday9:30 AM - 1:00 AM
Tuesday9:30 AM - 1:00 AM
Wednesday9:30 AM - 1:00 AM
Thursday9:30 AM - 1:00 AM
Friday9:30 AM - 2:00 AM
Saturday9:30 AM - 2:00 AM
Sunday9:30 AM - 1:00 AM

Menu

1 menu · 49 items

Explore offerings from Papa Johns Pizza on 2620 S. SHEPHERD DRIVE in Houston, with popular pizza, sides, desserts, and drinks available at this location.

Papa John's

49 items

Reviews

2.8
409 reviews
5 stars
134
4 stars
38
3 stars
29
2 stars
27
1 star
181
  • NM
    Niecie Martin
    Jun 22, 2026
    1.0
    Absolutely unacceptable experience. I ordered a large cheese pizza, and what I received was a burnt pizza that was clearly not made to the quality standards any customer should expect. The picture speaks for itself. When I brought the issue to the manager’s attention, instead of apologizing or offering to remake the pizza, I was told I would need to pay again for another pizza. The manager refused to recook the order and showed no interest in resolving the problem. I was left with a pizza that was essentially just burnt crust, cheese, and sauce — and a manager who treated a paying customer like an inconvenience. The worst part was the attitude and lack of customer service. Mistakes happen, but how a business handles those mistakes matters. A simple remake or appropriate refund would have been a reasonable solution, but instead I experienced unnecessary frustration, poor communication, and a complete lack of accountability. I will not be returning to this location. If management expects customers to pay for food that is poorly prepared and then be treated rudely when they ask for a resolution, they need to seriously reevaluate their customer service standards.
  • CC
    clevrier0726
    Jun 16, 2026
    1.0
    Ordered delivery and they arrived 20 minutes after the late delivery time. My pizza was wrong, they didn't have any of the extra sauces I paid for, wings were pathetic and the knots came with the wrong sauce.
  • MM
    Maisie
    Jun 10, 2026
    1.0
    My god, the worst pizza I’ve ever had. Absolutely mush on cardboard. Not even sure how they achieved such an awful undercooked yet hard pizza. I can only assume they ‘cooked’ it in a microwave hours ago. The garlic bread was also inedible, so sloppy. Feel sick.
  • CS
    Chloe S
    Apr 23, 2026
    1.0
    Placed an order for delivery and received way too much cheese on the pizza it was awful and not to mention had hardly any flavor- it was just awful. Will be happy not ordering again from any of them. I do appreciate the fast service I will say
  • AA
    Andrew
    Apr 13, 2026
    5.0
    The young lady and gentleman that assisted me today was great. I had a little issue and they promptly made everything right

Brand Certified Facts from Papa Johns Pizza

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Certified July 26, 2026Yext Knowledge Graph
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