Morton's The Steakhouse

Reviews

• PT

  Paulina Tran

  2 days ago
  3.0
  Morton’s has been around for some time. The service is what makes this place special. Selma was our waitress, and she is spectacular. My NY strip was a bit tough, however, the sides here are delicious! They are classic steakhouse sides. My favorite were the onion rings and au gratin potatoes. My family really enjoyed the bisque and dumplings to start as well.
• VJ

  Vickie Jacquet

  5 days ago
  5.0
  Jeffery and Aja you made this experience 100x better. This was my first time and it was truly immaculate. I got the steak and lobster. Immaculate and cooked to perfection. And the ambience was very elegant!! I love it. I will be back here again.
• MT

  Meagan Tape

  Oct 5, 2026
  5.0
  We had such a wonderful experience at Morton’s! Everything from the food to the service made our meal feel special. Our waitress, Tara, was phenomenal! She was incredibly attentive, friendly, and made sure we had everything we needed throughout our entire meal. She truly went above and beyond and made our experience that much better. The food was delicious, the atmosphere was great, and we’ll definitely be back! Highly recommend!
• AJ

  Alnesha Jackson

  Oct 1, 2026
  5.0
  My first time coming to Morton’s was to celebrate my 40th birthday. The ambiance, food, drinks, table setting and my waitress was soooo Amazing. Tara was my waitress that night & she was such a gem and joy to have serving myself and my guests. I picked Morton’s to celebrate my special day because it was on my restaurant bucket list and it was all I expected it to be. I’m definitely gonna go back because one time isn’t enough for me. Thanks Tara and Morton’s for a great evening there.
• KL

  K L

  Sep 26, 2026
  2.0
  My family and I visited Morton’s Steakhouse in the Galleria area on Saturday, September 19th, to celebrate my birthday. Unfortunately, while there were some positive aspects to the experience, the overall customer service left much to be desired. I want to acknowledge that our party ended up being approximately three people larger than originally planned, and the restaurant did accommodate us. I appreciate the accommodation; however, the manner in which it was handled did not feel particularly warm or genuine. Throughout the evening, I felt as though we were being accommodated out of obligation rather than with genuine hospitality. The manager’s communication with me came across as very passive-aggressive. I often felt as though she was speaking at me rather than speaking with me, and her tone conveyed frustration and irritation. The waiter was respectful in his interactions, but I also felt a noticeable sense of irritation whenever we asked questions or needed clarification. Overall, the interactions made us feel rushed and uncomfortable rather than welcomed and valued as guests. The billing process was another disappointing part of the experience. There were discrepancies and confusion regarding how the bill was being divided, including the 20% gratuity and 8.25% sales tax. I specifically asked whether each individual could simply receive their own ticket so that everyone could pay their portion and avoid any confusion. The response made it seem as though this was not something the restaurant could accommodate, which was frustrating because our intention was simply to make the payment process easier and prevent discrepancies. When my daughter and I were transferring funds to take care of the bill, I again felt that both the manager and waiter were visibly frustrated and seemed to be rushing us. We were not being disruptive or unreasonable; we were simply trying to ensure that the bill was handled correctly. My family and I remained calm and respectful throughout the entire experience. We did not create a scene or demand special treatment. We simply accepted the service we received. However, as someone who also works in customer service, I understand how important tone, patience, professionalism, and genuine hospitality are—especially when a guest is celebrating a special occasion. This was my birthday, and unfortunately, I did not feel like I received the type of welcoming or celebratory customer service I would expect from a restaurant of this caliber. I genuinely believe the experience could have been handled very differently through better communication, patience, and a more welcoming customer service. I cannot speak to whether the staff were having a difficult day, but as a customer, I can only speak to the experience I received. Based on this experience, I would not choose to visit Morton’s again.

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