Morton's The Steakhouse

Reviews

• JM

  Justice Matthews

  May 10, 2026
  1.0
  I’m extremely disappointed with my experience at Morton’s The Steakhouse due to the negligence and lack of attentiveness from our server, Jade. Before ordering, I clearly provided a detailed list of my allergies, including my shellfish allergy. Proper protocol should have been followed by notifying the manager and chef to ensure my food was handled safely. Unfortunately, that did not happen. Fries were brought to my table that had been cooked in a mixed fryer with shellfish. Had I not double-check myself, this situation could have become life-threatening. What was even more alarming was Jade’s response after I explained that if I had eaten the fries, I could have ended up in the hospital. She stated that she had been “so busy” that she forgot to communicate my allergy information to the chef. That level of carelessness regarding a severe food allergy is completely unacceptable in any restaurant, especially one that presents itself as fine dining. On top of the serious allergy concern, Jade was barely attentive throughout the meal. She only came to the table twice — once to take our drink order and a second time to take appetizers and entrées. After that, there was essentially no service provided. To make matters worse, I specifically ordered a medium-char ribeye and instead received a steak cooked medium well. For a steakhouse of this caliber, getting the temperature wrong on a steak is disappointing on its own, but combined with the overall lack of attentiveness and safety concerns, it only added to the poor experience. What makes this even more unfortunate is that I fully intended on purchasing a bottle of wine and spending significantly more during our visit. Due to the poor service, that opportunity was completely lost. I do, however, want to give recognition where it’s deserved. A huge thank you to Aja, who was not even our assigned server, but continuously checked in on us and made sure we were okay. Her attentiveness and professionalism completely stood out, and because of that, she received a $100 tip — despite not even being our server. Jade unfortunately missed out on the opportunity to provide great hospitality and make a substantial sale simply because she was inattentive and failed to prioritize guest safety. After this experience, I would never return to an establishment with such poor training and lack of proper allergy safety protocols. If you have severe food allergies, I absolutely would not recommend dining here, as this experience showed a concerning disregard for customer safety.
• LC

  Luis Castaneda

  Apr 28, 2026
  5.0
  Jackie is amazing at the bar. Sam is right there with her as a manager. Luv it.
• DR

  daniel rodriguez

  Apr 25, 2026
  4.0
  Good vibe and atmosphere, great service. Steak was above average.
• DB

  Diogenes L. Bermudez

  Apr 19, 2026
  5.0
  Excellent steakhouse in the Galleria area, our server, Ivan, made sure it was a memorable evening. Thank you!
• CL

  chocomilo loke

  Apr 19, 2026
  5.0
  The service is amazing. The cajun steak was so yummy melts in your mouth... The sides are delectable. And the bartender Micheal made the drinks good and strong.. The ambience is fine, dining, low-lit vibes. I was blown away by the quality of the food I received and the top notch service. I can't wait to go back!!!

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