DS
Dedra SYKES
May 11, 2026
Well I visited this McDonald's on yesterday which was Mother's day, may I add.I had one of there refresher drinks about 2wks prior abd it was delicious but I have a problem with ice on my teeth they are sensitive to it.Si I thought I will order me a large without ice,it was Mother's day, why not treat myself.So I get to the order box,they have two one on each side,the first one has a car only one but the next one is clear, so I take that one thinking this should be quick....nooooo,that wasn't the case,why am I sitting here about 3min waiting to order???...and there is basically no cars but us two,so I actually started to yell hello,hello..no answer,I thought maybe that speaker was broken,I looked for a sign but there wasn't any, so I decided to pull out,as I was doing so..someone answered.So I began my order.I asked for the strawberry watermelon refresher drink with no ice.The cashier told me if I get the drink with no ice,they will only fill the cup halfway.I was like whatttt????..I never heard of anything like that in my life..first of all there is suppose to be barely any ice in a refresher and to be honest I don't recall seeing ice on the photo..so I said okay go ahead and leave the ice.So I get to the window to pay,this drink cost me $4.64,almost $5.I paid it.So I drive forward to the next window to recieve my drink...COULD YOU TELL ME WHY THIS DRINK WAS LOADED WITH ICE,like a soda?..I refused it and told the young lady that was too much ice,take some out, she didn't speak or understand English very well but she eventually caught on to what I was saying..So then here come another employee telling me if they take some of the ice out it won't be much juice.I explained the amount of ice in there is too much, there should only be a third of ice in the drink.I tried to show him just how much ice was in the cup,it was almost full of ice,I said this is not the regular amout of ice they put in this drink,it's way more,and I have already compromised by getting the ice,I refused to bend any more,the customer is always right,and I informed him I do reviews,and if they give me a half cup of juice,I should pay half price,then he said okay he would fix it..but I waited so long for him to return with the drink,I started feeling targeted..and something told me not to get it,to get a refund,because at this point,I didn't trust no one in there,my drink had been passed around to two or three people without a lid.I drove out of drive thru and went inside for a refund.i went in with my receipt and asked for a manager.The front counter girl kinda smirked and tried to ignore me..I had to ask two or three times,then she started to move slowly but then the manager eventually showed up..I explained what I had just went through about a drink,I wanted no ice...so,I told her what the employees said about the drink with no ice will be only a half of a glass..she tried to agree with them until I explained how ridiculous that was...cause if I get half of cup..it should be half the price..abd I'm the customer...Then they tried to bring me the drink with the correct amount of ice after 15min.I told them no,i don't want it they can keep it,it doesn't take that long for a drink.GIVE ME MY MONEY BACK..she said she couldn't without the card..so I went to my car and got the card.When i showed her the reviews she tried to deny everything but I told her its too late,so she went to refund the money,and I heard one employee saying that I pissed him off,that's why... what???..im glad I didn't take that drink..All of this because I asked for no ice..which is my right as a customer