Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
It's service is slow sometimes but it's still my favorite breakfast stop.😁🥰
ET
Erika Tap
Apr 28, 2026
1.0
I am writing to formally report an extremely disappointing experience at a McDonald's location.
On the morning of my visit, I placed and paid for a mobile breakfast order at approximately 9:50 AM. I initially arrived at the wrong McDonald’s location due to unclear direction, but promptly drove to the correct location and entered the drive-thru line. I arrived at approximately 10:31 AM and was already in line before the 10:30 AM breakfast cutoff.
After waiting in line behind three vehicles, I reached the window around 10:37 AM. At that point, I was told that breakfast service had ended and that my order would not be fulfilled—despite the fact that:
My order had already been placed and paid for well before the cutoff time
I was physically in line at the correct location at approximately 10:30 AM
The delay was due to drive-thru wait time, not my arrival
What was most concerning was the complete lack of effort to resolve the situation. The manager on duty did not offer any accommodation, alternative, or immediate refund. I explained the circumstances clearly, including being redirected from another location, yet no one attempted to assist or provide a reasonable solution.
It is unacceptable for a customer to pay in advance, arrive within a reasonable timeframe, and still be denied service over a matter of minutes—especially when the delay is caused by the restaurant’s own line.
This experience reflects a serious breakdown in customer service, accountability, and basic operational judgment. I am requesting:
A full refund for my order
A formal review of this location’s handling of mobile orders and customer service practices
Clear communication on how situations like this should be handled moving forward
I expect a timely response and resolution.
RR
Reddy Redd
Apr 27, 2026
3.0
Food was cold after a long wait and bathroom was out of order
AI
Angel Idk
Apr 7, 2026
5.0
I recently had a really good experience at McDonald’s. My order was made exactly how I asked, with all the correct ingredients, which doesn’t always happen at fast food places. The staff clearly paid attention to the details and got everything right the first time.
On top of that, the service was super fast. I didn’t have to wait long at all, which made the visit even better. As a nice bonus, they even gave me free buffalo sauce, which I really appreciated.
Overall, it was a smooth and satisfying experience. Good service, accurate order, and a little extra on the side definitely made this visit stand out.
What are the regular operating hours for this McDonald's location?
This McDonald's is open from 5:00 AM to midnight Monday through Wednesday and Sunday. On Thursday through Saturday, it operates 24 hours or late into the night.
When is the drive-thru service available?
Drive-thru is open from 5:00 AM to midnight Monday through Wednesday and Sunday. On Thursday through Saturday, it operates 24 hours.
What delivery options are offered by this McDonald's?
It offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order McDonald's food online for delivery?
You can order online through their delivery website at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on iOS and Android.
What payment methods are accepted at this McDonald's?
This location accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What services are available at this McDonald's?
They provide Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
What is the address and contact information for this McDonald's?
The restaurant is located at 511A Lockwood Drive, Houston, TX 77011. You can reach them at +1 713-928-3770.
Are there any nearby gas stations or convenience stores near this McDonald's?
Yes, nearby gas stations and convenience stores include Timewise, Shell, Fas Food Mart, CITGO, HANDI PLUS #29, and Texaco Station Houston, making it convenient for fueling up and grabbing essentials.
What entertainment venues are close to this McDonald's?
Nearby entertainment venues include Bumpy Pickle sports and recreation bar, Dad’s Wisdom comedy club, and Casa Cazador HTX concert venue, great for enjoying activities before or after dining.
Are there nearby automotive services in the area?
Yes, automotive services nearby include Lockwood Vehicle Storage, M & L Truck Leasing, Cotton Brothers auto repair, J&G Tire Service, Uptown17 Automotive car wash and repair, and Oishii Imports car dealer.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified May 17, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: