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McDonald's

3.4
(2,966 reviews)

Business Details

185 West Rd, Houston, TX
77037, United States
(281) 447-2328
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
185 West Rd, Houston, TX
77037, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 185 West Rd in Houston, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
2,966 reviews
5 stars
1,097
4 stars
536
3 stars
401
2 stars
187
1 star
745
  • TA
    Tyson Alford
    1 day ago
    1.0
    I had a very disappointing experience at this McDonald’s. I am disabled, and it is extremely difficult for me to lift my arm and use the kiosk. I asked for assistance placing my order, but my request for help was denied and I was told to use the kiosk. When I spoke with the manager, I was extremely disappointed by how I was treated. The manager was rude and unhelpful instead of showing understanding and providing reasonable assistance. Customers with disabilities should be treated with dignity, respect, and compassion. I hope management takes this experience seriously and makes sure employees understand how to properly assist customers.
  • MA
    Maria Alcantar
    4 days ago
    1.0
    Worst place everrr !! Service sucks how are u gonna have a button for help n nobody comes to help, and when u do go to front counter they tell you "you cant order here you have to use the kiosk " is un acceptable, some older people have trouble not understanding how everything works now a days .
  • MR
    Maria Reyna
    Aug 27, 2026
    1.0
    Muy mal servicio se tardan mucho. tienen suficiente personal para trabajar ,no limpian el lugar de las bebidas en el lobby muy sucio con moho donde están las tapas de las bebidas
  • RH
    Rudy Houston
    Aug 27, 2026
    1.0
    Telling me at 2 am they only take cash. Make it. Make sense. But then proceeds to tell me they changing the drawer. Sorry ass McDonald's. Sorry manager
  • NG
    Nereida Gracia
    Aug 24, 2026
    1.0
    I am very disappointed with the service I received at this McDonald’s drive-thru. I placed my order at the speaker, the employee repeated it back correctly, gave me the total, and everything seemed fine. As I pulled up to the first window, a female employee was hanging halfway out of the window, waving and yelling for me to hurry up and pull forward. When she repeated my order, I noticed items were missing. I told her they had been ordered at the speaker, but she rudely responded that she couldn’t add anything and that I should have ordered it at the speaker. I explained that I did, and she simply blamed the employee who took my order and told me I would have to drive all the way around and place another order. That is unacceptable, especially since I had already paid for my order. The mistake was not mine. At the next window, I was handed the wrong drinks. When I pointed it out, the employee insisted they were for the kids’ meal, but they were not the drinks I had ordered. She then handed me my Sprite Berry Blast with foam spilling all over the lid and sides of the cup. Instead of wiping it off before handing it to me, she gave it to me covered in sticky foam. I had to ask for napkins just to clean it up myself. Overall, the customer service was rude, unprofessional, and frustrating from start to finish. Employees should take responsibility for correcting order mistakes instead of blaming customers or coworkers. This experience did not meet even basic customer service expectations.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 185 West Rd, Houston?

This McDonald's location is open 24 hours every day of the week.

Does this McDonald's offer delivery service?

Yes, McDonald's offers delivery service 24/7, including same-day and no-contact delivery options.

Brand Certified Facts from McDonald's

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Certified August 30, 2026Yext Knowledge Graph
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