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McDonald's

3.6
(1,622 reviews)

Business Details

21189 Tomball Pky, Houston, TX
77070, United States
(281) 370-0000
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
21189 Tomball Pky, Houston, TX
77070, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 21189 Tomball Pky in Houston, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.6
1,622 reviews
5 stars
687
4 stars
320
3 stars
238
2 stars
114
1 star
263
  • GT
    Greta Tave
    1 day ago
    1.0
    I visited this McDonald’s location yesterday and placed a mobile order for curbside pickup. Although my food arrived within a reasonable amount of time, the experience quickly went downhill. I had upgraded my fries to a large, but when I checked them immediately after receiving my order, they were cold. I handed them back to the employee and politely requested fresh, hot fries. He took them inside and returned several minutes later with a bag, which he handed to me before hurriedly walking away. To my disbelief, he had brought me back the exact same cold fries I had just returned! Frustrated, I went inside to address the issue. Several employees were gathered toward the back preparing orders, yet no one seemed interested in assisting customers at the counter. At least four employees glanced in my direction and deliberately avoided acknowledging me, including the employee who had returned my cold fries. When he finally approached the counter, I explained that he had given me the same fries I had already rejected. At that point, I no longer wanted just fresh fries. I requested that my entire order be remade and informed him that I would stand there and wait for it. While waiting, I witnessed several other customers come inside to complain about problems with their orders. What disturbed me most wasn't just the poor food quality or the mistakes, but the employees' apparent lack of concern, professionalism, and customer service. Mistakes happen, but deliberately returning food that a customer has already rejected and then ignoring that customer is completely unacceptable. This establishment clearly needs better management, accountability, and customer service training. I will NEVER set foot in this McDonald’s location again!
  • JB
    Jade Bertrand-Renfroe
    Oct 30, 2026
    1.0
    I ask for fresh coffee and willing to wait. 3 mins later cold coffee comes and they blame it on creamer. She brings me another coffee warmer then the last time. How hard is it to do fresh coffee? No napkins. Coffee overflowing the cup. ??? Training training.
  • MM
    Melissa Morales
    Oct 17, 2026
    1.0
    Keyla in the drive through was beyond rude. She was very rude about 2 simple drinks that were half empty. She rolled her eyes, laughed about the situation after she slammed the window in my face. She left me speaking when she slammed the drive thru window and turned her back while she rolled her eyes. She made the whole mcdonalds experience awful but Sheila made fix my problem. She filled up my drinks from the lobby, easy fix/solution. If keyla doesnt want to deal with costumers, simple dont work with costumers. She isn't working for free, she's getting paid for her to have such nasty attitude towards a costumer over a drink. She never greeted you when you got to the window which I didnt care much about. However, the rolling the eyes, turning your back, and laughing after slamming the window in my face because i was speaking to her about the issues is absolutely inappropriate. I hope mcdonalds as a company sets better standards for how the expect they're employees to be towards costumers. A costumer is always right, Specially when your PAYING for product. I was charged the 2 drinks to be getting half empty cups. Or ice instead of drinks. I feel sorry for any other customer that had to interact with keyla. Saturday 10/17/2026 at 4pm
  • BM
    bryan mayo
    Oct 16, 2026
    1.0
    Overnight crew is horrible. Didn't even order because I didn't want to ruin her night. I accidentally ordered on the mobile app at the wrong location. I pulled out of drive through to replace my order at the right one and Im guessing they are turned off so they won't get mobile orders, because I couldn't even find that location. I went back through to place the old fashion way, but before I did I asked if I could still get my points on my app. She bang to give me details about the app, misunderstanding my question. When I said I was wanting to place the order at the speaker instead but I wanted the points she scoffed and said one second, I instantly apologized for ruining her night and left. That is ridiculous at least turn the headset off if you are going to scoff into the microphone
  • ME
    Monica Elaine
    Oct 15, 2026
    1.0
    I cant complain on the food it was Mc Donald's but I came here early in the morning to spend time with my little one before work and daycare amd this place ridiculous dirty. Every table was sticky and I cleaned my own table just to have a clean place to eat. All the seats and walls were so slippery like if it was wiped down with a towel full of oil! Went to the restroom to wash our hands and the door was heavy and that's OK but the floors were so slippery like they mopped with oil instead of soap my feet were slipping trying to open that door. I left feeling so sticky and dirty.

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's dine-in service?

McDonald's at 21189 Tomball Pky, Houston, TX is open from 5:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.

What time does the McDonald's drive-thru open and close?

The drive-thru opens daily at 5:00 AM and closes at midnight from Monday to Thursday and Sunday, and at 1:00 AM on Friday and Saturday.

Brand Certified Facts from McDonald's

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Certified November 01, 2026Yext Knowledge Graph
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