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McDonald's

3.6
(1,352 reviews)

Business Details

13255 Jones Rd, Houston, TX
77070, United States
(281) 890-5386
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13255 Jones Rd, Houston, TX
77070, United States

Hours

Monday5:00 AM - 12:00 AM
Tuesday5:00 AM - 12:00 AM
Wednesday5:00 AM - 12:00 AM
Thursday5:00 AM - 12:00 AM
Friday5:00 AM - 1:00 AM
Saturday5:00 AM - 1:00 AM
Sunday5:00 AM - 12:00 AM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 13255 Jones Rd in Houston, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.6
1,352 reviews
5 stars
570
4 stars
273
3 stars
188
2 stars
77
1 star
244
  • KG
    Kimberly Garza
    Oct 16, 2026
    1.0
    Order was placed on the app at 7:40, and it’s 8:23pm and I’m barely getting my order, I have watched everyone get their orders and they kept saying my order was lost, misplaced and they couldn’t help me. Manager finally came to my vehicle with attitude and I told her I waited over 40 mins for my order and she said well you have it now, so what do you need now? She said someone took my order and that wasn’t their problem, idk how that’s my problem when I placed my order online and picked up at the drive thru, when I got to the restaurant and gave you my order number and you handed my order to someone else. I do think waiting 40 mins and asking everyone and telling them where is my order is McDonald issues
  • TM
    Tanya Morland
    Oct 13, 2026
    5.0
    If you like McDonald's and I do...this is a great location.
  • CR
    Cassie Reyes
    Oct 11, 2026
    1.0
    Went through drive-thru, when I got home my order was ALL wrong. Went back to get it corrected and manager on duty was no help. Worst of all I saw them dump my fries back in with the fresh fries and toss them around with the fries that they were selling to the next customer. Sunday 10/11/2026 @ 2:50pm
  • EL
    elmer lopez
    Oct 3, 2026
    1.0
    I am extremely disappointed with my experience at this McDonald’s. When I received my order, my burger was not properly wrapped and was literally scattered all over the bottom of the bag. To make matters worse, the burger was missing the entire bottom bun. The fries were also hard, stale, and cold. I was honestly willing to overlook the fries because I understand that it’s fast food and everything may not always be perfectly fresh. However, receiving a burger spread all over the inside of the bag and missing an entire bun is completely unacceptable. It looked like absolutely no care was taken when preparing or packaging my food. I contacted the restaurant regarding the issue and asked if they had an email address where I could send pictures as proof of how my food was received. They provided me with an email address, and I sent the pictures showing exactly what was wrong with the order. Even after I provided photographic proof, the manager was extremely rude and dismissive. She showed very little concern and simply told us that if we wanted a refund, we would have to physically bring the food back to the restaurant and show proof. My question is, if I still had to drive all the way back to the restaurant with the food in order to prove what happened, what was the point of giving me an email address to send pictures as proof? I had already provided clear pictures showing the burger scattered throughout the bag and the missing bottom bun. This situation was not my fault, yet I was expected to inconvenience myself even further and drive back to the restaurant because of a mistake made while preparing and packaging my food. I wasn’t asking for free food or anything extra. I simply wanted a refund for food that was not prepared or packaged correctly. Between the cold, stale fries, the burger being all over the bag, the missing bottom bun, and the rude and uncaring response from the manager, this was an extremely disappointing experience. The food issue was bad enough, but the way management handled the situation made it even worse. Terrible customer service and completely unacceptable food preparation.
  • TT
    Tina
    Oct 2, 2026
    1.0
    If you like horrible service and horrible food this is your place. Chicken sandwich had no lettuce and no mayo. Fries were cold. Would have sent fries back to get fresh ones however after the attitude I received just trying to get the correct drink I ordered I figured why bother. Management needs to do better at this location. Employees making food, taking orders and giving customers the order need extra training. We ordered our food through the drive thru.

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 13255 Jones Rd, Houston?

McDonald's is open daily from 5:00 AM to 11:00 PM.

What are the delivery hours for this McDonald's location?

Delivery is available Monday to Thursday and Sunday from 5:00 AM to 10:30 PM, and Friday to Saturday from 5:00 AM to 11:30 PM.

Brand Certified Facts from McDonald's

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Certified November 01, 2026Yext Knowledge Graph
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