Location.com logo
Brand Certified

McDonald's

3.7
(2,742 reviews)

Business Details

12020 Northwest Fwy, Houston, TX
77092, United States
(713) 681-9460
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12020 Northwest Fwy, Houston, TX
77092, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 12020 Northwest Fwy in Houston, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.7
2,742 reviews
5 stars
1,174
4 stars
544
3 stars
406
2 stars
179
1 star
439
  • MV
    Mercy Ventura
    Jul 2, 2026
    1.0
    I rarely leave negative reviews, but this experience was unacceptable. I visited this location and ordered dinner for my family. After taking a few bites of my burger, I noticed the center of the patty appeared significantly undercooked. I immediately stopped eating, took photos, and drove back to the restaurant because I was genuinely concerned about food safety. What disappointed me even more than the burger was the manager’s response. She showed no concern, no apology, and no empathy whatsoever. I wasn’t asked if I was okay or even offered a sincere apology. Instead, I was treated as though my concern was an inconvenience. Because of what I found in my burger, my entire family lost their appetite. None of us felt comfortable eating the rest of our food, so the entire order went to waste. Despite explaining this, the manager only refunded the burger meal and refused to make the situation right. Mistakes happen I understand that. But how a business responds to those mistakes says everything. Food safety concerns should never be met with indifference. I’ve submitted a formal complaint to McDonald’s because I believe both the food preparation and the customer service at this location need to be reviewed. I sincerely hope no one else has this experience.
  • RT
    Ronald Trump
    Jun 30, 2026
    1.0
    New girl here not minding her business. Was asking another co-worker why I had this or that in my car. Mind your business woman!.stop looking inside my car and talking about what I have or don't have in my car. Do your Job instead.
  • VR
    valeria rodriguez
    Jun 29, 2026
    1.0
    As soon as we entered the building there was quite a few flies, and at the first tables a man with his bare feet on the table, it is really uncomfortable and disgusting to see how that person had his feet where customers eat and no one did anything to take him out they only tried to move him once he was about 40 minutes after I arrived and who knows how much longer he had already, really disgusted.
  • BK
    Bob Kuminski
    Jun 19, 2026
    1.0
    Had a simple order and they still screwed it up. Hamburger with Ketchup only. Got it with cheese and o onions and mustard. Plus the burger was extremely dry. This seems to be a theme at all McDonald's. That why I only go there when I have no other choice and order the minimum to get something in my system.
  • PP
    Pdubforever1
    Jun 13, 2026
    2.0
    Man they always mess up my order. Don't ask for nothing special on your items bc they can't handle that sort of stuff The short hispanic chic had the nerve to be irritated with me bc she wasn't paying attention to the fact that they forgot to give an ice cream cone shes over here serving me anextra drink thinking that what was missing. Some things are just pointless to argue about. She's clearly not where her head needs to be.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours every day of the week.

When is the delivery service available at this McDonald's?

Delivery is available from 5:00 AM to 10:30 PM Monday through Thursday and Sunday, and from 5:00 AM to 11:30 PM on Friday and Saturday.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified July 05, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: