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McDonald's

3.7
(2,759 reviews)

Business Details

12020 Northwest Fwy, Houston, TX
77092, United States
(713) 681-9460
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12020 Northwest Fwy, Houston, TX
77092, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 12020 Northwest Fwy in Houston, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.7
2,759 reviews
5 stars
1,186
4 stars
545
3 stars
410
2 stars
180
1 star
438
  • OM
    Oleg Molchanov
    5 days ago
    5.0
    Very affordable place
  • JM
    John Muralla
    Aug 25, 2026
    5.0
    Good fast breakfast
  • MA
    Mekenzie Alexander
    Aug 5, 2026
    1.0
    Didn’t give us half of our order.
  • LM
    Lexi M
    Jul 23, 2026
    2.0
    Coffee was disgusting, rude employees
  • MV
    Mercy Ventura
    Jul 2, 2026
    1.0
    I rarely leave negative reviews, but this experience was unacceptable. I visited this location and ordered dinner for my family. After taking a few bites of my burger, I noticed the center of the patty appeared significantly undercooked. I immediately stopped eating, took photos, and drove back to the restaurant because I was genuinely concerned about food safety. What disappointed me even more than the burger was the manager’s response. She showed no concern, no apology, and no empathy whatsoever. I wasn’t asked if I was okay or even offered a sincere apology. Instead, I was treated as though my concern was an inconvenience. Because of what I found in my burger, my entire family lost their appetite. None of us felt comfortable eating the rest of our food, so the entire order went to waste. Despite explaining this, the manager only refunded the burger meal and refused to make the situation right. Mistakes happen I understand that. But how a business responds to those mistakes says everything. Food safety concerns should never be met with indifference. I’ve submitted a formal complaint to McDonald’s because I believe both the food preparation and the customer service at this location need to be reviewed. I sincerely hope no one else has this experience.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours every day of the week.

When is the delivery service available at this McDonald's?

Delivery is available from 5:00 AM to 10:30 PM Monday through Thursday and Sunday, and from 5:00 AM to 11:30 PM on Friday and Saturday.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 30, 2026Yext Knowledge Graph
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