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McDonald's

3.7
(1,963 reviews)

Business Details

10703 Westheimer, Houston, TX
77042, United States
(713) 780-1103
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10703 Westheimer, Houston, TX
77042, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 10703 Westheimer in Houston, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.7
1,963 reviews
5 stars
882
4 stars
384
3 stars
265
2 stars
105
1 star
327
  • AJ
    Ashley Johnson
    Oct 24, 2026
    1.0
    To the night crew today @6:00pm I Ordered ahead of time only to arrive and be told they didn’t see my order. I’m showing my reciept and showing my money was taken from my account to no avail. I definitely see why you guys have 3.5 stars Not organized, unskilled workers plus sour uncooked food.
  • CS
    Cody Sowers
    Oct 15, 2026
    1.0
    I have now Ordered ahead of time on the app 4 times, and each time I have I have waited 20+ minutes. Watching my bag just sit on the counter while everyone else gets their food. I wont be coming back. I dont even get my lunch break due to this.
  • JJ
    Jerome Junior
    Oct 15, 2026
    1.0
    ⭐ 1/5 Stars – Extremely Rude and Unprofessional Manager. Corporate Needs to Address This Immediately. I am extremely disappointed with my experience at this McDonald’s location. What should have been a simple and pleasant visit turned into a frustrating experience because of the manager’s unacceptable attitude and poor customer service. First, I want to give credit where it is deserved. The employee who took my order was incredibly sweet, friendly, patient, and professional. She provided excellent customer service, and I genuinely appreciated her kindness. I ordered one LARGE Frozen Coke and two vanilla ice cream cones. I politely asked whether it would be possible to put the ice cream from one of the cones directly on top of my Frozen Coke instead of serving it separately. It was simply a polite request, not a demand. Unfortunately, the manager’s behavior was the complete opposite of the employee’s professionalism. She was extremely rude, dismissive, and unnecessarily disrespectful. Her attitude made me feel as though I had done something wrong simply by asking a reasonable question. To make matters worse, I ordered and paid for a LARGE Frozen Coke, but I was given a MEDIUM instead. Not only did I receive the wrong size, but I also had to deal with the manager’s unpleasant attitude. Let me be very clear: My complaint is NOT about the employee who took my order. She was wonderful and deserves recognition. My complaint is specifically about the manager and her unacceptable behavior. I understand that certain requests may not be possible because of company policies, and I would have completely respected a polite explanation. However, there is absolutely no excuse for treating a paying customer with disrespect. A manager is supposed to set an example for the entire team, demonstrate professionalism, and resolve customer concerns respectfully. Instead, this manager demonstrated the complete opposite of what good leadership and customer service should look like. I am requesting that McDonald’s corporate management or the franchise owner contact me directly regarding this incident. I expect an explanation, an appropriate resolution for receiving the wrong size, and accountability for the manager’s behavior. I also believe this manager’s conduct warrants immediate disciplinary review, including termination if management determines it is justified. Someone who treats customers this way should not be placed in a leadership position without serious consequences. I would appreciate a response from the district manager, franchise owner, or corporate customer relations team. One star for this experience. The only positive part of my visit was the wonderful employee who took my order. She deserves five stars, but the manager’s behavior completely ruined the experience. I hope McDonald’s takes this complaint seriously.
  • DL
    Dion La’Chaun
    Oct 13, 2026
    2.0
    Let me say this I’ve been to this McDonald’s at least three times every week for the last two months and this was the worst experience I’ve ever had.. On 10/13/2026 There are a few regulars there so they know what I want, which is really simple. A medium iced caramel coffee, not too sweet if so, can I get extra ice and a cup of coffee and I will even pay for it no problem. 😌 Today not only did it take 10 minutes to get a single coffeeeeee>>>> Everytime when I asked a woman in a blue shirt who didn’t speak English or understand anything I said…and the manager. **Maram** saw the lady was struggling and Knew I was a Regular took at minimum 5 minutes to assist her. The lady in the blue shirt was very cantankerous and combative. I’ve never dealt with anyone like that especially in a fast food industry. She actually wouldn’t give me a cup of ICE… 🧊 The caramel coffee that they made look like *+MILK*+ It should be illegal for someone to service you and be mean. I’m always kind nice and respectful to people and my hope is that I receive the same treatment but not today. I’m highly disappointed and if I could find another McDonalds on Westheimer, by my job, I would definitely go there As a Manager +++ iif you know that an employee has a problem communicating in English and that is the language that’s communicated in America. You should definitely assist your employees.
  • DJ
    David Julio
    Oct 9, 2026
    1.0
    Extremely poor food safety! I ordered take-out from this location, and when I opened the box at home, I was disgusted to find a fly inside my child’s meal. Serving contaminated food to a child is completely unacceptable. Management needs to inspect their food prep and packaging area immediately.

Frequently Asked Questions About McDonald's

What are the hours of operation for McDonald's at 10703 Westheimer, Houston?

This McDonald's location is open 24 hours a day, 7 days a week, including delivery and drive-thru services.

Does this McDonald's offer drive-thru service?

Yes, the McDonald's at 10703 Westheimer offers a drive-thru that operates 24/7.

Brand Certified Facts from McDonald's

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Certified November 01, 2026Yext Knowledge Graph
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