H-E-B

Reviews

• KS

  Kimberly Springfield

  1 day ago
  4.0
  In and out with no issues. Was able to find what I was looking for without incident.
• AM

  Adam Mickens

  Sep 23, 2026
  5.0
  HEB Beechnut Noah and Hector went above and beyond their JOBS duties to help us We appreciate HEB professionals employees
• BP

  Bess Parks

  Sep 14, 2026
  5.0
  Isi (Israel) in Deli was a great help to me. I'm new to the area and not to familiar with this HEB. I asked one person where the hummus was that is put in the lunch boxes that are sold at HEB. He went and got Isi and he took me to it and also directed me to the ready made meals. It was late and the store was about to close. He was kind and helpful. Great service!
• NO

  Nani Orozco

  Aug 31, 2026
  5.0
  I Have Been Going To This Location For About 6 Years Now . Love Shopping Here Products Are Always At Great Prices. Meat And Produce Are Always Fresh . The Staff At This Location, What Can I Say They Are Super Kind And Respectful . Out Of The Years That I Have Came To This Location I’ve Never Had A Problem , There Is Also A Very Kind And Helpful Young Lady At Self Check Out Her Name Is Ashley , I Did See Once That She Wasn't Treated Kindly By Another Customer , If Ya’ll See Her Or Bump Into Her Show Some Love , She Is One Of Many Staff There That Deserve Love And Kindness . Thank You HEB For Always Helping Me Out When I Shop At Your Location .
• VV

  Vinny

  Aug 23, 2026
  1.0
  I am extremely disappointed about the way I was treated at H-E-B. I had three cases of 12-pack dog food and was stopped by an employee named Ashley, with six years of experience. She accused me of only scanning one case and said she did not see me scan the other two. If she had been paying closer attention, she would have seen that I scanned all three cases. As I was leaving the self-checkout area, Ashley stopped me and prevented me from leaving while questioning whether I had paid for the items. I explained that I had scanned and paid for everything and showed her my receipt to verify the purchase. Instead of acknowledging the receipt or taking a moment to verify the transaction, she ignored it, walked away, and never apologized or explained herself. There was a much more professional and respectful way to handle this situation. If Ashley genuinely believed that an item had not been scanned, she could have simply approached me politely and said something like, “Excuse me, I just want to make sure all of your items were scanned. May I please see your receipt so I can verify the purchase?” I would have had no problem providing it. Instead, I was confronted and treated as though I had done something wrong before the facts were even verified. I found the interaction extremely inappropriate, disrespectful, and unprofessional. I felt singled out and treated like a criminal despite having legitimately paid for my purchases. I also felt that assumptions were being made based on how we looked, which left me seriously concerned that racial bias may have played a role in how I was treated. I expect H-E-B management to take this complaint seriously, review the security footage and transaction records, and address how this situation was handled. Customers deserve to be treated with dignity and respect, and concerns about purchases should be handled professionally—not through accusations and assumptions. This experience was unacceptable, and unfortunately, I will not be returning to this H-E-B.

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