No store does more than your nearby H-E-B located at 9503 Jones Road in Houston, where you’ll find great prices, brands, quality, and selection. Established in 1905 in Kerrville, Texas, H-E-B has grown to serve more than 150 communities in Texas and Mexico, and partners with local farmers and suppliers to bring customers fresh produce and quality meat and seafood. H-E-B strives to provide the best customer experience at everyday low prices. Our namesake H-E-B brand products are made for the love of Texans and deliver uncompromising quality. H-E-B now offers convenient curbside pickup and grocery delivery in over 250 locations.
Michelle at the flower section is such a lovely lady! She helped me out when a customer took my cart with my car keys inside. She got me in touch with the other workers that were able to help out. Oh and let’s not forget the beautiful flower arrangement she assembled for me. If you’re reading this, Thanks again!💕
VC
Valerie Chaves
4 days ago
1.0
horrible experience. the other day i was shopping here and after a day we checked the groceries. although 2 items we checked out was missing. we came back to the H E B and asked that we had some missing items from our bags that we checked out. the manager checked the lost and found and said nothing was there. the manager also checked the cameras and said nothing was there. my family and i was sure there was something missing. we was very unsatisfied. the manager was really rude as well while trying to find out why there was some items missing. we got really angry and started a whole argument. the next day we had to return all the groceries. we was deeply disappointed and upset with this interaction. please fire the manager. she was extremely rude. the manager needs to learn respect for customers.
JP
Just Chris plz
May 5, 2026
5.0
I was talking to wife while I was bagging our items in the self checkout. I forgot to grab my bag after paying. Half way to my car a worker brought my bag to me.
Amazing customer service.
AA
Alex Adam
May 3, 2026
1.0
Please be advised that this is the second instance in which I have purchased organic milk from Central Market at this heb store that was found to be spoiled. This situation is concerning, as it suggests a potential issue with temperature control during restocking, and it unfortunately led to a child becoming ill after consuming the product.
DH
Derrell Huggins
Apr 11, 2026
1.0
On friday april 10th
This HEB’s employees are more concerned with the pokemon machine rather then their actual jobs.
I come up to this HEB pretty much daily for lunch and normally there is never an issue, at the pokemon machines iv seen an employee use the machine once or twice but today it was really extreme behavior. I fortunately was at the store during a restock of the pokemon machine and once the stocker was finished the next 3 hrs the machine was guarded by employees even management. I circled back every 10mins cause i want to grt something for my kids but every time there was 2 employees pulling from the machine then going back to there jobs, one was a cart pusher the orher was a cashier clearly still on the clock. As i walk up to the machinea last time. There was 2 managers on shift that blocked me from using it and lied about how the machine works. They told me it didnt have any stock and was all sold out, i guess they didnt see me waiting at the restock but to lie about what the machine does was off putting. Once they realized i wasnt walking away. They blocked the machine to then have something finally unlock, the lady blocking me a manager by the name of danielle then yells out to the cashiers “did you want any of this?” Then once she got her answer she then left. This is highly unprofessional, the machines are ment for the public not just the employees at the store.
Again one of the managers name was danielle the other was a heavy set African American lady. This store is respectfully big on no loitering and i respect that 100% so it was upsetting to see how this same store allows their employees to loiter at their own discretion.
Where can I find the latest H-E-B news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Where does H-E-B source its meat?
H-E-B sources fresh and frozen meats, including Beef, Lamb, Bison, Pork, and Poultry, from meat processors across the USA; however, a large majority of our products are sourced from Texas suppliers/ranchers/farmers. A very small amount of product is sourced from Canada and Mexico, and will be labeled on each package with the correct country of origin.
What are the operating hours of the H-E-B store at 9503 Jones Road in Houston?
The store is open every day from 6:00 AM to 11:00 PM.
Does the H-E-B store offer curbside pickup and grocery delivery?
Yes, H-E-B offers convenient curbside pickup and grocery delivery at this location.
What types of products can I find at this H-E-B store?
You can find food and drinks, home and kitchen items, health and beauty products, baby and toys, flowers, outdoors and sports equipment, and office and school supplies.
What payment options are accepted at the H-E-B on Jones Road?
The store accepts American Express, Android Pay, Apple Pay, cash, check, contactless payments, Discover, MasterCard, Samsung Pay, and Visa.
Is the H-E-B store at Jones and West wheelchair accessible?
Yes, this H-E-B location has wheelchair accessible entrances and parking, and also has public restrooms.
Where can I find the latest news about the COVID-19 vaccine from H-E-B?
Please visit https://vaccine.heb.com/ for the latest information and frequently asked questions about the COVID-19 vaccine.
Where does H-E-B source its meat products?
H-E-B sources fresh and frozen meats from processors across the USA, mainly from Texas suppliers, ranchers, and farmers. Some products come from Canada and Mexico and are labeled accordingly.
What nearby dining options are available near the H-E-B at Jones and West?
Nearby restaurants include Esarn Thai Restaurant, Ploy Thai Cuisine, Ninfa's Mexican Restaurant, and Grand Hunan Chinese Restaurant, where you can enjoy Asian and Mexican cuisines after your grocery visit.
Are there any beauty or personal care services close to the H-E-B store?
Yes, you can visit 2T and Lashes, TGF Hair Salon, Cost Cutters, and Milana Nail Bar nearby for beauty, hair, and nail services.
What financial and convenience services are offered near the H-E-B on Jones Road?
Nearby services include HEB ATM for cash access, Western Union for money transfers, and Wells Fargo Bank for financial needs, making errands convenient when visiting the store.
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