El Pollo Loco

Reviews

• JM

  Jus me

  Oct 15, 2026
  1.0
  Workers are rude the manager was rude. The food was cold. I will never eat there again
• OT

  Omar Torres

  Oct 9, 2026
  1.0
  Erica cashier or manager has Bad actitud to the people and coworkers looks like mexicans are not welcome here or spanish speakers they forgot which place they are working for ..El pollo loco
• DE

  Dr. Ellison

  Oct 8, 2026
  1.0
  Worst food I've ever had from a restaurant. We went in and ordered to go. Chicken was so dry it was inedible. Mashed potatoes taste rotten ..literally smell like vomit and the rice is plain and dry. Churros were overcooked and stale. Employees don't know the menu and overcharged me considerably and to top all that horrible experience off, the large sides were half full. Absolutely unacceptable at that price. I will never go back to this El Pollo Loco. I'd give them -5 stars if I could.
• HC

  Heydel Mayol Castillo

  Oct 3, 2026
  1.0
  The food is very good, but the experience at the restaurant was extremely unpleasant and disappointing. My wife has gone there several times to pick up orders, and some of her friends have as well. There is a young man working in the kitchen who constantly behaves in a mocking manner, laughs extremely loudly, and seems to have very little respect for the customers around him. The most serious incident happened when my wife clearly heard him say in Spanish that “he doesn’t work with people from the streets.” A Latina coworker standing next to him also laughed loudly. My wife understood exactly what was being said, and it is completely inappropriate and disrespectful for employees to speak about customers that way while they are working. Management should pay close attention to what is happening in that kitchen and take appropriate action regarding this employee, because this kind of behavior directly damages the reputation of the business. Good food does not justify making customers feel uncomfortable or disrespected. The young women working at the front, on the other hand, were very friendly, polite, and professional. They deserve recognition. The food may be good, but respect for customers should be a priority. I hope management takes this situation seriously and addresses it.
• SS

  Solanin

  Sep 3, 2026
  2.0
  I ordered a 12 piece meal, and I completely understand that fresh food takes time. However, I was honestly appalled by the quality of the service and the way the line was being managed. First, I want to give a shoutout to the cashier. He was a very sweet young man with a hat and black curly hair. He went over our order carefully and made sure everything was correct. He was genuinely doing a great job and was one of the only positive parts of this experience. Unfortunately, the management and overall service completely overshadowed that positive experience. I waited approximately 30 minutes for my order. During that time, I watched the man working the grill put chicken into the serving container, only to take it back because it apparently had not been cooked properly the first time. At that point, I was already concerned about whether the chicken I was receiving was going to be properly cooked. The manager on duty was extremely slow and seemed completely overwhelmed. What was especially disappointing was the way she spoke to customers who were simply asking reasonable questions such as, “How much longer?” Customers were not being disrespectful. They were waiting a significant amount of time and understandably wanted an update. Her responses came across as unnecessarily rude and dismissive. When I finally received my order, I specifically wanted legs and thighs. Instead, I was given a mixed selection. I said yes simply because I had already been waiting for approximately 30 minutes and did not want to wait even longer. The entire situation was frustrating, not only as a customer but also because the employees appeared to be struggling under the management. The workers seemed stressed and overwhelmed while the manager was walking around without providing clear direction or keeping the line moving. I understand that restaurants get busy and that fresh chicken takes time to prepare. That is not the issue. The issue is the lack of organization, communication, and professionalism. Customers can be patient when they are treated respectfully and kept informed. Unfortunately, that was not my experience here. I really hope management takes a serious look at what is happening during these shifts, because the employees deserve better support and customers deserve better service.

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