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Brand Certified

Chipotle Mexican Grill

3.2
(463 reviews)

About

Fast Food RestaurantMexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
12210 FM 1960 Rd W, Houston, TX
77065, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Reviews

3.2
463 reviews
5 stars
194
4 stars
63
3 stars
25
2 stars
24
1 star
157
  • YS
    Yoyos’ Shops
    2 days ago
    5.0
    Sometime meat is chewy but other than that everything it great!
  • RG
    Robert Griggs
    May 4, 2026
    1.0
    They don’t even give you a portion for your pay. I got double chicken they didn’t even want to give half of that after I paid. These people will these people stop poor if they could
  • MW
    M. Work
    May 4, 2026
    1.0
    I went to Chipotle last night around 10:04 PM, and the experience was extremely disappointing. There were about four employees at the front, yet not a single one acknowledged me—no greeting, nothing. I stood there for about five minutes before someone finally decided to help me. I ordered a chicken bowl with white rice. The employee scraped the very bottom of the rice container, which should’ve been my first red flag. Everything seemed okay until I got to toppings. I asked for shredded cheese, and she literally put maybe 10 pieces on my bowl. When I expected her to add more, she just looked at me and asked, “What else?” I asked for more cheese, and she told me they were out. Meanwhile, I could clearly see a full container of cheese on the online order prep line. That was frustrating and honestly didn’t make sense. By this point, I was over it. I paid and left, planning to just fix it at home. But it got worse—the rice was undercooked, hard, and crunchy. Completely inedible. I ended up throwing the whole bowl away. To top it off, I didn’t even receive a receipt, so I couldn’t follow up with store details. Overall, this experience was a waste of time and money. Even though they close at 11 PM, showing up at 10 PM apparently means you should expect poor service and low effort. I won’t be returning to this location.
  • VL
    Victor Lopez
    Apr 16, 2026
    1.0
    The cashiers did not greet or thank me. They didn't even provide me my total. Worst customer service experience out of all the Chipotle's I visit.
  • DA
    Dave Alvarado
    Apr 12, 2026
    1.0
    TLDR: Smaller than normal portions. Dirty and employees are loud and inappropriate. Ordered a bowl with double chicken. Watched as she put one scoop and the on the second literally 3 pieces of chicken. My son ordered a chicken Al Pastor burrito. When it was put together it looked like a ball, not a burrito. The place is filthy, the floors are sticky and it’s obvious the tables haven’t been wiped down all day. The young ladies working have no pride in their appearance, are loud and their conversations are inappropriate for a workplace environment. The most entertaining conversation they were having was the one about one of their sleep medication dependency.

Brand Certified Facts from Chipotle Mexican Grill

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Certified May 17, 2026Yext Knowledge Graph
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