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Chick-fil-A

4.2
(2,395 reviews)

Business Details

165 West Rd, Houston, TX
77037, United States
(281) 402-4005

About

Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast RestaurantChick-fil-A
Welcome to your Houston Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy our limited-time Chicken & Waffles and other Chick-fil-A® favorites, including our Chick-fil-A® Chicken Sandwich and Chick-fil-A Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our new Cream Cold Brew. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Chick-fil-A
165 West Rd, Houston, TX
77037, United States

Hours

Monday6:00 AM - 11:00 PM
Tuesday6:00 AM - 11:00 PM
Wednesday6:00 AM - 11:00 PM
Thursday6:00 AM - 11:00 PM
Friday6:00 AM - 11:00 PM
Saturday6:00 AM - 11:00 PM
SundayClosed
11/26/20266:00 AM - 11:00 PM
11/27/20266:00 AM - 11:00 PM
12/24/20266:00 AM - 11:00 PM
12/25/20266:00 AM - 11:00 PM
12/31/20266:00 AM - 11:00 PM
1/1/20276:00 AM - 11:00 PM

Menu

1 menu · 78 items

Explore offerings from Chick-fil-A on 165 West Rd in Houston, with popular breakfast, entrées, salads, and sides available at this location.

Chick-fil-A Menu

78 items

Reviews

4.2
2,395 reviews
5 stars
1,624
4 stars
321
3 stars
122
2 stars
77
1 star
251
  • CC
    Candy Candy
    today
    1.0
    This store is so messed up the guy that took my order kept having me repeat my order when I just ordered a Cobb salad with no cherry tomatoes and 2 buttermilk dressings and extra cheese I look in the bag there's no dressing so I go back in to get the 2 dressings I ordered then I didn't receive my extra cheese they charged me for so I went back in to get it then then I ask for the manager because they gave me a pinch of cheese in a cup I said nevermind so she said I need to refund the cheese then she snatched the cheese from my hand and my card I asked who else can I talk to because she was being rude she said call the number on the receipt which is the store number then a Hispanic lady came in with issues about her food she instantly gave her her money back and replaced her food I told her I think that was quite racist when all o asked for was more cheese and you gave her her money back and replaced her food I WILL NEVER EAT HERE AGAIN AND IM TELLING EVERYONE ELSE NOT TO EAT HERE WEST ROAD AND I-45 STORE#03787
  • MH
    Mrs. Hernandez
    today
    1.0
    I remember when the service was top tier at this location and the employees felt like good friends. I remember this young man was awesome, always in a great mood, huge white smile and he became manager. One day he told me it was his last week that he got a better job. I was so happy for him but I sure do miss his service. This morning I waiting for 30 minutes parked because I didn’t want bleakest. Finally 10:30, I drove up and she charged me breakfast unfortunately… ok no big deal. They will fix it at the window. Before handing the young lady my payment, I said this is for lunch correct, not breakfast? She looked down for a second. ( she didn’t verify anything) looked up at me and said yes. Took my payment. Told me to drive around, they will bring it to me. Well they brought me a breakfast sandwich. I told the server, no I paid for lunch. Well my receipt stated I paid for breakfast. That I can pay a difference for lunch. Being on a time crunch, I just said give the the sandwich. I haven’t touched it. It’s been 30 mins since. I’m bothered. I choose to wait for lunch. I chose this establishment to serve me and was quite frankly very dissatisfied. I don’t want hash browns I wanted waffle fries. I left this review because this is not the first time this location has let me down. Maybe a couple of months ago, I made a large order of five meals for a sleepover and one meal was missing the fries and the no one received condiments. May seem like no big deal, but you pay the price you should receive everything. The little one was crying and I had to comfort her and the others had to split their share to accommodate. Bring back the good positive big happy attitudes. Learn to make the customer feel important and valued, not by making them having to pay a difference for your own mistakes. I will go to the one on 249. Maybe return next year when new staff come in. Get it together. -unhappy customer
  • MP
    Miss “Kiki” Pinkee
    Oct 3, 2026
    5.0
    My old faithful chikfila, love this location. They stay on point
  • TM
    Tammy DeForest Morton
    Sep 26, 2026
    5.0
    Just remodeled, OMG!! Best chicken and waffle sandwich ever!!! A family favorite 😍
  • CM
    Carlos Mendez
    Sep 22, 2026
    5.0
    Shout out to the black guy(aka did not see his badge quite right) for taking care of me as a customer on 9/22/2026 @ 5:00pm. The ladies were running left and right and he took his time to give me my order and give me a box and some sauces. Yall Chickfila better not fire him or I am not going back. First time I have felt welcomed at this location.

Frequently Asked Questions About Chick-fil-A

What time does Chick-fil-A open and close?

Chick-fil-A hours vary by location. Most restaurants are open Monday through Saturday from 6:30 AM to 10:00 PM. All Chick-fil-A locations are closed on Sundays.

Does Chick-fil-A offer curbside pickup?

Yes! Order through the Chick-fil-A App and select "Curbside Pickup" at checkout for a fast and contactless experience.

Brand Certified Facts from Chick-fil-A

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Certified October 11, 2026Yext Knowledge Graph
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