Boudreaux's II LLC Willowbrook

Reviews

• SC

  Shervonne C.

  5 days ago
  5.0
  Let me tell the world about TASHA!!!! She is everything! She greeted us as we walked in, and made sure our ordering and overall dining experience was top tier! She offered recommendations that were on point and I even observed her speaking to and complimenting another customer who was leaving. Excellent customer service is so important and you can tell that Tasha thinks so too! Wishing her all the best! We'll definitely be back!
• LH

  Lauren Howard

  6 days ago
  5.0
  The energy was amazing here! I loved the shrimp and grits along with the chicken Lafayette.The cashier ,Brianna, was an excellent employee and helped us choose amazing food options! She was also kind enough to recommend us some bar drinks that came out amazing thanks to the amazing bar staff . Everyone was so kind and helpful, will definitely recommend coming here! Cannot wait to visit again!
• BP

  Bird Person

  Aug 28, 2026
  1.0
  I dont even know where to begin. Besides the manager Tosha or Tisha im sorry I just dont recall but I was so thrown off by her abrasive and one of those forceful positive energies that I didnt even want to have to speak to her after everything we experienced in fear of the pervious defensive energy. While waiting kn order we saw one of those little roaches run up from under the crumb filled table next to us, so we moved across the restaurant understandably after seeing it but right after we got our food and sat down back at our table, my girlfriend reached to the ketchup and hot sauce on the table and one of those roaches came running out of the rack they were sitting in and after that we were juat done because maybe one, still a bad sign, but another on the opposite side of the restaurant tells you everything you need to know.
• KJ

  Kimberly Jenkins

  Aug 23, 2026
  1.0
  Me and my family went to Boudreaux's today and the food was horrible. It used to be good a few years back but who ever own it now the food and service is horrible. The Manager told my sister that have an shellfish allergy that she can't guarantee her that her chicken wouldn't be contaminated. She didn't even attempt to try to make things right. We came here under the old management they cooked her food with no problem. You can reach back out b/c I would like to talk to the owner.
• MD

  Miss DT

  Aug 2, 2026
  2.0
  I’ve been a loyal customer of Boudreaux’s for many years, and this is honestly the first time I’ve ever had a negative experience. I understand Sundays are busy because of the church crowd, and I also noticed there was a large party ahead of me. I completely understand that delays can happen. On July 31 at approximately 7:17 PM, I placed a to-go order for fried shrimp with red beans and rice. After waiting about 30 minutes, the young lady who took my order came back and asked me what I had ordered, which immediately made me wonder if my order had somehow been overlooked. As I continued waiting, I noticed two customers who ordered after me receive their food and leave before I did. At that point, I walked to the counter to ask that my order simply be canceled and refunded. As soon as I approached, I heard the guy who was packaging food and grabbing it from the kitchen window, tell the kitchen they needed my shrimp and red beans and rice. It gave me the impression that my order had not been prepared until I walked up to the counter. Instead of apologizing for the delay, the employee became defensive and repeatedly told me, “It’s coming right now.” He also stated that everyone had been told there would be a 40-minute wait. That is simply not true in my case. The cashier never informed me of a 40-minute wait when I placed my order. Had I known it would take that long, I would have happily gone somewhere else instead of waiting. What disappointed me the most wasn’t even the wait—it was the customer service. Mistakes happen, and restaurants get busy. However, a sincere apology and a respectful attitude go a long way. Instead, I felt like I was treated as though I was the problem for asking about an order that had clearly been delayed. To make matters worse, when I finally got home and ate the meal, the red beans and rice had a noticeable pickle-like taste, almost as if pickle juice was poured into the dish. It wasn’t the flavor I expected from Boudreaux’s. First time eating voyaging balls and noticed it was the size of hush puppies. I usually order the stuffed catfish or the grilled catfish with vegetables and a topping, and those meals have always been enjoyable. This was my first time trying the fried shrimp with the red beans and rice, and unfortunately, I wasn’t impressed. Between the long wait, the lack of communication, the employee’s attitude, and the disappointing flavor of the side dish, this visit fell well below the standard I’ve come to expect. I truly hope this was just an off day because I’ve supported Boudreaux’s for years and have always recommended it to others. I hope management takes this feedback seriously by improving communication with customers, addressing service issues, and ensuring the quality of every meal matches the restaurant’s reputation.