7 Brew Coffee

Reviews

• RR

  rita reaves

  4 days ago
  2.0
  This location is in a high traffic area so its a battle to get into ans out of parking lot. Menu is app only so be prepared in advance theres no menu and the staff get really annoyed if you dont know right away what you want. Their menu does change so BOTH TIMES I've visited it was the same experience with the different people but maybe thats part of the brand but Dutch Bros would never..anyway. Good refreshers and coffee but if you dont want to be treated like an inconvenience there's other places that are nicer and better.
• JM

  Jimnequie Miller-Hanks

  Aug 27, 2026
  1.0
  ⭐⭐ Disappointing Experience Despite Being a Loyal Customer I’m honestly very disappointed with my experience today. I come to this location every morning around 7:40 a.m. and know many of the staff members. I happily spend around $150 a month here, so I expected a little more customer satisfaction and understanding. Today, I dropped my entire FULL drink literally less than 6 minutes after receiving my order, in the same parking lot while walking toward Five Below. I was already frustrated because this was the first and only time I’ve ever wasted or dropped an entire cup of coffee. I went back inside and politely asked if I could get a replacement, or if I would have to pay for it—and I made it clear that if I had to pay, that was fine. The representative, who was the same person who took my original order, asked, “Do you have a picture of it?” I told her no, but I could literally go back outside and take a picture of my drink wasted all over the ground. She then told me that next time I should take a picture “just for extra insurance.” I said okay and even gave her my phone number so she could process the replacement. However, she gave me a small drink that was not even the drink I originally ordered. It was basically the size and drink of her choosing, not mine. At that point, I told her never mind—I would just pay for my correct drink since she initially stated she would replace it. She then charged me for my correct drink and asked if I wanted her to take the wrong drink back. I was confused because why would I want you to take the incorrect drink, and then charge me for the replacement drink that should have been the complimentary replacement? I was highly upset by the entire interaction. As a routine customer who comes here almost every day, has never tried to get over or do anything dishonest, and spends a significant amount of money here every month, I simply expected better customer service—especially over a genuine accident that happened just minutes after I received my order in the same parking lot. I love coming here, which is why this experience was so disappointing. I hope management can use this as an opportunity to improve how loyal customers are treated when situations like this happen.
• GW

  Gleason Whitney

  Aug 22, 2026
  3.0
  First time here! I ordered the Bahama Mama and it was super delicious! Unfortunately, the customer service was just okay. The girl taking my order didn’t seem very pleasant her iPad was having trouble reading my code, and when she moved it, I thought she had gotten it. Instead, she just blurted out, “I wasn’t done,” which felt a little unnecessary and like i was some child 😅. The drink itself was great and not expensive , but the customer service could definitely use some improvement.
• AC

  Ashley Carter

  Aug 7, 2026
  1.0
  Really good drinks and shakes but the service isn't worth the price. When I pulled up to order, there were no other cars waiting to order - just 1 car waiting for their drink to be made. The 1 employee standing outside when I arrived was leaning against the cart and waiting to deliver the order to the car that was already there when I arrived. They looked at my car multiple times after I pulled in before going into the building. 3 other cars pulled in behind me and were met by 3 additional employees that came out of the building, all of which walked past my car to greet the other cars that arrived after me. When all 4 of the other cars left, the original employee came back out to take my order. They were not friendly, didn't apologize for me being skipped 3 times in line, and they were visibly struggling to hear my drink order over the loud music (which is always an issue at every 7 Brew location, so I expect that when I come here). When they did come out with my shake, it was leaking out of the top and sides of the lid when they handed it to me. I accepted it and after seeing me start to look for napkins in my car to do clean up the mess, the employee asked me, "Oh, do you want a new lid?", while my shake dripped all over the inside of my car and all over me. I said no and left. This was not good customer service. Every time I visit this location it seems the employees are busy visiting with friends that show up at their workplace or goofing off with the other workers, but they're usually at least friendly when they take your order and come out to meet you when you pull up. Tonight wasn't a great experience. I wanted a sweet treat after a long work week and instead spent the drive home cleaning up the mess.
• AS

  Alexandra Silva

  Aug 7, 2026
  1.0
  I’ve been coming here since they opened, and while the drinks haven’t always been consistent, I’ve continued to support this place. Unfortunately, today’s experience was extremely disappointing. I ordered a caramel macchiato with extra caramel, extra caramel drizzle, and an extra shot of espresso. When I received it, there was barely any caramel and no caramel drizzle at all. I had already driven off and drank some before realizing the drink just wasn’t good. I even had my husband try it, and he agreed that something was off with the drink. At that point, I turned around and came back. I explained the issue to the woman taking the orders, and she even acknowledged that my complaint was valid. However, after speaking with the manager, she told me the manager said I would have to pay for another drink because mine was already about half empty. I wasn’t asking for a free second drink—I was asking for the drink I paid for to be made correctly. I specifically paid for extra caramel, extra caramel drizzle, and an extra shot of espresso, and the drink I received was not what I ordered. If an order is made incorrectly and a customer takes the time to drive back, I don’t understand why they should have to pay again just to have it corrected. I’ve supported this business since they opened, which makes this even more disappointing. Losing a loyal customer over simply refusing to remake an incorrectly prepared drink is truly a shame. The drink was terrible, but the way the situation was handled was even worse.

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