Sonic Drive-In

Reviews

• HS

  Haley Shepherd

  Sep 18, 2026
  1.0
  Specifically came to Sonic today for national cheeseburger day. The manager working tonight at 8:24 pm on September 18th stated they do not participate in national cheeseburger day. Umm 🤔 it clearly states online that this location participates. Not happy, also the manager didn't even know the store number.
• KC

  Kimberly Claiborne

  Aug 21, 2026
  1.0
  Sonic Customer Service Complaint I am writing to express my disappointment with the customer service we received during our recent visit to Sonic. We ordered four fresh corn dogs, a cherry limeade, and a strawberry slush with additional real lime. Unfortunately, the strawberry slush did not include the additional real lime we requested, and the corn dogs were not fresh. When we brought the issue to the staff’s attention, the response was dismissive and came across as passive-aggressive rather than apologetic or helpful. Instead of acknowledging the mistake and attempting to correct the order, Sandra interrupted me and handed me a receipt showing that a refund had been processed. A refund was not what I requested; I was simply informing the staff that our order was incorrect and expected the issue to be addressed appropriately. I then asked Sandra for the name of the manager, and she stated that she could not share that information and that she was the manager on duty. The interaction left me feeling that our concerns were not taken seriously and that the focus was on ending the conversation rather than providing reasonable customer service. Mistakes with an order can happen, but how those mistakes are handled makes a significant difference. I expected the staff to be courteous, listen to the concern, and make a reasonable effort to resolve the issue. Unfortunately, that was not our experience. I hope management will review this incident and address the customer service concerns with the staff involved. Customers should be treated respectfully when they bring an incorrect or unsatisfactory order to the attention of the team.
• KF

  Kelli Felan

  Aug 9, 2026
  2.0
  Always super slow! Ordered on the app ahead of arrival to avoid waiting. Only ordered 2 drinks and waited for 20 mins.
• DJ

  Daniel J

  Aug 3, 2026
  5.0
  Service was good.
• TW

  Tiffany Wickersham

  Jul 19, 2026
  5.0
  It's alright chicken needs to be cooked longer sometimes and other times it's over cooked.