McDonald's

Reviews

• DS

  Dirty “Do Dirty Sr.”

  1 day ago
  1.0
  Worst experience ever at a fast food place 15 workers in a still can't get the order right nobody at the register to take your order just excuses and bad service I would give them a zero hands down they do not need to be open ordered lettuce and tomatoes on my double quarter pounder they wasn't even added on there but they charged me for it I just don't understand I will never go back there me personally if I had the opportunity I would close the doors today don't pass go never open again......Dirty
• MW

  Maverik White

  May 6, 2026
  1.0
  I went back because all my food was wrong, went back and forth with whichever manager was on duty and they were extremely rude. I’m not sure what manager is on duty today, but something needs to be fixed. In front of me and another customer this same manager calls her employee stupid and barated her.
• MH

  Madison Hathaway

  Apr 26, 2026
  2.0
  I genuinely don’t understand the concept of closing the lobby (usually before it’s supposed to be) and taking strictly drive thru orders only, making the line wrap around the building. Sitting in the car for over an hour WITH two operating windows is insane. For the people who DoorDash and whose money relies on time, this is awful.
• AK

  Alex Kendrick

  Apr 25, 2026
  1.0
  Yall SUCK every time I do an app order yall get it wrong. Get your act together because yall freakin SUCK!!!
• BB

  biga77087

  Apr 4, 2026
  1.0
  I am writing to express my profound disappointment with the service and food quality I experienced at the 4500 TWIN CITY HWY, GROVES, TX McDonald's. As someone who typically avoids fast food due to concerns over service and quality, my recent visit has reinforced my reservations. **Service Delays:** I placed a straightforward online order, yet I was subjected to a wait time of 20-25 minutes in the drive-thru, with only three vehicles ahead of me. This delay is unacceptable for a fast-food establishment. **Order Accuracy:** Upon reaching the window, I was handed the wrong order, which is not only frustrating but indicative of a lack of attention to detail. After further delays, I finally received my order, only to find that it was still incorrect and missing several items. **Customer Service:** The manner in which my order was delivered was unprofessional, with an attitude that added to my dissatisfaction. This lack of courtesy is concerning and reflects poorly on the establishment. **Training and Management:** I believe that the root of these issues lies in inadequate training and oversight. It is imperative that McDonald's invests in proper employee training and frequent inspections to ensure that staff are equipped to meet customer expectations. Additionally, managers should be proactive in monitoring and improving service efficiency. As a multi-million dollar corporation, McDonald's must hold its locations to higher standards. If employees are not committed to providing quality service, it raises questions about their fit for the role. I urge McDonald’s to take immediate action to address these concerns. Improving service efficiency and order accuracy is essential for customer satisfaction and retention. Thank you for your attention to this matter.

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