Saltgrass Steak House

Reviews

• DG

  Don Giovanni

  5 days ago
  1.0
  Ordered takeout for dinner. After noticing an issue on the receipt, I asked the staff to confirm the order was correct, and they assured me it was. However, when I got to my car, every custom instruction had been ignored: both salads came with cheese despite asking for none, and the baked potato had chives and bacon when I explicitly asked for just butter. It is beyond frustrating to double- and triple-check an order with staff only to have it completely wrong. I had to throw away both salads and the potato, making this a total waste of $90 plus a $15 tip for just two steaks and bread. I won't be back—returning to Longhorn instead.
• MT

  Michelle Taylor

  Aug 24, 2026
  1.0
  We were visiting from out of town and decided to give this restaurant a try. We arrived around 8:50 PM, and I understand that the restaurant closes around 9:30 and that the staff may be tired and ready to wrap up after a long shift. However, as paying customers, I don’t believe arriving 40 minutes before closing should mean receiving a noticeably lower level of food or service. Unfortunately, the entire experience was extremely disappointing. My steak came out undercooked, and the Caesar salad was served with lettuce that was visibly brown and unappetizing. I couldn’t even finish it. On top of that, our water glasses were empty for the majority of the meal, leaving us with nothing to drink while eating. Our server seemed to basically disappear after our food was served, and there was very little attention given to our table. I’m usually understanding when restaurants are approaching closing time, but if customers are still being seated and orders are still being taken, they should receive the same quality of food and service as anyone else. We weren’t expecting anyone to go above and beyond—we simply expected our food to be prepared properly and basic service such as drink refills and checking on the table. The only bright spots were the fondue shrimp and my blackened fish, which were both good. Unfortunately, those two items weren’t enough to make up for everything else. I left genuinely upset and disappointed, especially since we’re visiting and chose to spend one of our meals here. This experience definitely left a bad taste in my mouth, and I really hope management addresses the food quality and service standards near closing time. Customers shouldn’t feel like an inconvenience simply because they came in later in the evening.
• DA

  david albaugh

  Aug 21, 2026
  2.0
  Don't waste your money. Very very disappointed. 4 people, $125.00 and the food was pretty awful. My steak was barely edible and half of it was gristle and fat. The ribs tasted old, dry and were room temperature. The country steak was very tough. I made reservations for 4. We arrived in time and we were seated, waiting for 2 more people. When they arrived they said they were part of our reservation but instead they were taken to another table. They had to call us on the phone so we could find them in the restaurant. The comp. Bread was stale. The diet coke was good. The Booths are tiny and the ambiance was loud. Go to Chili's, Texas Roadhouse etc. spend $10-20 person, but don't give your hard earned money at this restaurant. I guess if you drink a lot of alcohol, maybe the food tastes better? Doubtful. Will Never darken their doors again. I felt so cheated. Crappy food at premium pricing. If this wasn't a birthday dinner, I'd have complained to management. We all quietly ate, then left.
• DS

  Darrius Smith

  Aug 19, 2026
  5.0
  We came here for my wife’s birthday. Our server Ahmani was amazing the dessert came with a candle which was a nice surprise. The manager Brady even stopped by to wish her a happy birthday! We will be back soon
• JC

  Jasmine Cutler

  Jul 26, 2026
  5.0
  I was in Grapevine, Texas, attending a conference and staying at the Gaylord Texan Resort. Since I'm from Tampa, Florida, I wanted to skip eating at the restaurants at the resort and try a local favorite. After browsing several menus, I chose Saltgrass Steak House—and I'm so glad I did. I had $25 left on a Zillions gift card, so I purchased a $25 Saltgrass gift card and started placing my online order. That's when I discovered a frustrating issue: the gift card couldn't be used to cover both the meal and the delivery fee, and there was no option to split the payment. Since I didn't have a vehicle and needed the food delivered to the hotel, I called the restaurant to see if there was any solution. The lady who answered the phone was very kind and transferred me to the acting manager, Frankie. I can honestly say Frankie is one of the best hospitality managers I have ever encountered. After listening to the situation, he verified the gift card and explored every possible option to make it work. He genuinely wanted to help. When the online system still wouldn't cooperate, he didn't just apologize and send me on my way—he found another solution. Frankie told me he was going to have my original order delivered to the hotel at no charge, covering both the meal and the delivery. He even told me to save the $25 gift card for my next trip to Texas. As if that wasn't enough, he personally called around the time the order was expected to arrive to the hotel just to make sure everything had been delivered correctly. That level of service is incredibly rare today. The food was fantastic. I ordered the top sirloin, a salad, and a loaded baked potato. The steak was cooked perfectly, everything was fresh, and it arrived hot and packaged with care. Great food will bring people in once. Exceptional customer service creates loyal customers, and Frankie exemplifies exactly what hospitality should look like. Saltgrass Steak House is fortunate to have him leading the team. If you're in the Grapevine area, this location (or whichever one he works at normally) is absolutely worth a visit. ⭐⭐⭐⭐⭐ Five stars without hesitation. Thank you again, Frankie, for going above and beyond—you turned what could have been a frustrating experience into one I'll remember for all the right reasons.

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