Portillo's Grapevine

Reviews

• JW

  Joseph Williams

  2 days ago
  1.0
  The sausage was burnt and dry. The beef on the sandwich was also dry. The chicken sandwich tasted like cafeteria food. After a few days in TX this has been the worst so far. Want be back.
• ZC

  Zooey C

  May 12, 2026
  1.0
  Ordered this through door dash...the bread wasn't cooked, the meat had no seasoning, and there was no sauce when we asked for it. The food was completely not edible and they said it tasted like dog food. The picture shows how soft and soggy the bread was. The whole thing went in the trash. Waste of money
• JP

  Jen Palki

  May 4, 2026
  5.0
  Great food!! So glad portillos made it to Texas!!
• MK

  Maricris King

  Apr 23, 2026
  5.0
  First time at a Portillos’s and this restaurant was immaculate! The dining room attendant was very nice and the kitchen staff were equally friendly, professional, and accommodating! I was very impressed and food is good too! Highly recommend!
• KS

  Kim Seese

  Mar 31, 2026
  5.0
  Had been seeing these pop-up in DFW for a while and thought they were just Chicago style hot dog places until I saw an online Ad that showcased their burgers, so that made me curious. After getting my car serviced at Sewell down the street, I decided to give it a try. I walked in to several self-service kiosks that I refuse to use in any restaurant, but there was a human waiting at the cash register at the end so I went to her... I was immediately greeted with lorem friendly energy and a friendly hello and asked how she could help me and I told her this was my first time so she instantly went into educational mode and told me everything I needed to know and how to order, very refreshing, especially in DFW. I got my drink, went to my table and waited on my order. It wasn't even 3 minutes and there it was. I sat down and got everything prepared. As I was taking my first bite of my burger, my face did this involuntary surprised, shocked look even before I could take the entire bite. The aroma and the taste of the perfectly charred burger fills your senses with surprise. To say that I was extremely happy I found portillo's is an understatement. In the sea of mediocre burgers.... You guys stand out immensely. The restaurant was absolutely spotless and welcoming. Unfortunately I could not say the same for the bathrooms. They were pretty dirty and neglected. But that won't deter me. I will definitely be back and be a regular customer. Bravo to your excellent service and burgers!

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