Portillo's Grand Prairie

Reviews

• KW

  K W

  1 day ago
  5.0
  This is my 3rd visit, The first two times that came through the drive-thru. Every time I ordered hamburgers because the first one was so good. It has a real grilled meaty flavor and didn't need to add anything different to it. I didn't realize how large it was inside the building there's plenty of room for a large party. I suggest you throw some coupons out there with some combo meal specials with your hamburgers once they taste them they'll be back
• DT

  David Tello

  4 days ago
  1.0
  Ordered 3 different times all thru door dash/Uber eats. Wanted to try the food and each time tried something different to give it a chance. Not the best quality. Each time something was always missing. Burgers are sub-par. Idk just expecting a bit more and just disappointed. Better spots to spend your money for food
• PD

  pimp daddy

  6 days ago
  1.0
  Got my food to go first time here, burger was amazing eating it while driving, so is my daughter. Well guess what y’all forgot to add napkins something so simple that made my experience terrible now driving with greasy hands
• CW

  Casey & Tonya Webb

  May 13, 2026
  5.0
  I had a small issue at the kiosk redeeming a reward and the Crew Chief Victoria was a huge help in fixing that ...Everyone there is always very friendly and helpful
• CS

  Cin Soto

  May 10, 2026
  1.0
  Food is good but service is trash , it’s been my second time arriving at 10pm and both times I’ve had the same experience with the same employee. They close off the drinks and restrooms while people are still dining in and they tell you, you can’t get a refill anymore since they’re about to close. When we arrived we were trying to sit and the employee came to tell us that section was closed off and we couldn’t sit there at 10pm 1 hr before closing is ridiculous. Will never come to this establishment again, so disappointed.

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