H-E-B

Reviews

• AC

  Angela C

  2 days ago
  5.0
  BRANSON who was working the front end at the self checkout today, Saturday 10/03, he definitely made our experience a great one! He has an amazing personality and super customer friendly! HEB, you’re truly blessed to have him on your staff! -THANK YOU BRANSON!!!
• CG

  Christian Garcia

  Sep 27, 2026
  1.0
  Terrible supermarket for delivery. I paid extra to get the order between 1:30-2:30pm and it's now 3 pm and the order does now show any progress, not yet assigned nor shopped. Called HEB customer service and they told me its a third party they use and they currently don't have anyone to assign the order to and have no idea when they will be able to work on this order. That's it! No one available, sorry! In this case HEB you should NOT offer delivery if you can't guarantee there's staff available to so it! Absolutely ridiculous and waste of our time and totally ruined our dinner plan
• PL

  P L

  Sep 21, 2026
  1.0
  I just uploaded 4 photos about a cucumber from this HEB. It’s from the bag of mini cucumbers that has about 6-7. This one is bruised and has rotten. It’s not always true that food in HEB is fresh. So be cautious when purchasing.
• LA

  Lenae Anderson

  Sep 17, 2026
  5.0
  Tuesday, September 15 – 7:15 AM I went to the deli this morning to pick up some sandwich trays for my daughter’s cheer team to eat at their game. The staff was so friendly and helpful! They let me know they were out of stock and weren’t sure if they would be able to make the trays that day because they already had other orders. Alanyz (I’m so sorry if I spelled your name wrong!) told me she would make sure they were done before she left for the day. She absolutely did not have to take my order, especially since it was a last-minute request, but she did—and she did it with a smile! My emergency wasn’t her problem, but she took the time to help me anyway, and I am so incredibly appreciative. Thank you, Alanyz, for going above and beyond and helping me look like a mom who has her stuff together! You’re awesome!
• AS

  Anastasia Sterling

  Sep 7, 2026
  1.0
  I would like to report an incident that occurred in the SEAFOOD DEPARTMENT. While I was waiting patiently for another employee to finish packaging my food, I was listening to a video through my Ray-Ban Meta glasses. During this time, an employee approached me and asked (AFRICAN-AMERICAN WITH A PIERCING ON HIS FACE, works in seafood department) if I was okay because I had a “stank face.” I found this comment extremely inappropriate, disrespectful, and unprofessional. Regardless of how my facial expression may have appeared to him, there was absolutely no reason to address a customer in that manner. I was not being rude, disruptive, or disrespectful toward anyone, and I was simply waiting patiently for my order. I was shocked that an employee would feel comfortable making a personal and insulting comment to a customer. This interaction left me very uncomfortable and disappointed with the level of customer service I received. I believe additional training may be necessary regarding appropriate communication and professionalism when interacting with customers. I also hope management takes this incident seriously and addresses it appropriately so that other customers do not have a similar experience. On a positive note, I would like to acknowledge the other employee who prepared my crab legs. They were packaged perfectly, and I was very pleased with that part of my experience. I’m looking forward to enjoying them.

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