We believe that our pretzels have the power to change the world.
Our team is dedicated to bringing change for the better through carefully crafted, premium pretzels matched with the same quality of customer service. We truly believe that we can impact the world for the better with food that speaks to the soul.
If, for any reason, your pretzel falls short of perfection, you can bring it back, and we will replace it with a perfect one! That's our Perfect Pretzel Promise. See store for details
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.