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Baskin-Robbins

2.4
(17 reviews)

About

Ice Cream ShopDessert ShopCake MakerBaskin-Robbins
Visit your local Baskin-Robbins at 3555 Legacy Dr, Frisco, TX — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations available every day. Enjoy hand-scooped ice cream, specialty sundaes like the Banana Royale, Brownie Sundae, and Banana Split, plus a full lineup of beverages including Mangonadas, Milkshakes, Smoothies, Floats, Fizzes, and Cappy Blasts. Customize your celebration with made-to-order ice cream cakes or take home Pre-Packed Quarts, Fresh Pack Quarts, Polar Pizza® Ice Cream Treats, Boxed Novelty Bars, DIY Kits, Creature Creations®, and Fresh Baked Waffle Cones. Every visit is a reason to Seize the Yay™ — order online or through the BR Rewards App for pickup or delivery.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Baskin-Robbins
3555 Legacy Dr, Frisco, TX
75034, United States

Hours

Monday5:00 AM - 8:00 PM
Tuesday5:00 AM - 8:00 PM
Wednesday5:00 AM - 8:00 PM
Thursday5:00 AM - 8:00 PM
Friday5:00 AM - 8:00 PM
Saturday6:00 AM - 8:00 PM
Sunday6:00 AM - 8:00 PM

Menu

1 menu · 189 items

Explore offerings from Baskin-Robbins on 3555 Legacy Dr in Frisco, with popular flavors, scoops, cappy™, and refreshing beverages available at this location.

Baskin-Robbins Menu

189 items

Reviews

2.4
17 reviews
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  • OG
    Omar Ghneim
    Jun 27, 2026
    1.0
    I would give this Baskin-Robbins zero stars if I could. We stopped by for ice cream with our family, and it was one of the worst customer service experiences I’ve had. The employees couldn’t have cared less about customers walking through the door. There was a large puddle of water inside the store, next to the main ice cream freezer, caused by a leaking freezer. We told the staff about it twice. They said they already knew about the leak. While they had placed a wet floor sign nearby, that was nowhere near enough. The water kept spreading, and they made no effort to clean it up, contain the leak, or prevent customers from walking through it. The puddle kept getting bigger, and customers had to step through the water to get around the store. My son ended up slipping because of it. Even after that, the staff showed no concern or urgency. I told them again that someone needed to clean it up because it was an obvious safety hazard, but nothing changed. A wet floor sign is not a substitute for addressing a known hazard. Leaving standing water on the floor while customers, including children, are forced to walk through it is unacceptable. This wasn’t just poor customer service. It was careless and unsafe. The franchise owner needs to take responsibility for how this store is being managed before someone is seriously injured. We won’t be coming back.
  • RA
    Ricky Abram
    Jun 20, 2026
    1.0
    I didn’t want to be that guy, but I walked into the store at 7:34. Unfortunately, all of the ice cream and shake machine was shut down. No ice cream or shake for my son for the night.
  • SH
    Stacy H
    May 9, 2026
    1.0
    This location is terrible. I walked in at 7:30 on a Saturday and was told they couldn’t serve me. I said aren’t you open until 8? Answer was yes but we are cleaning. No, you are open and serve customers until 8 and then you clean. It’s ice cream so that’s crazy. These employees are just lazy. You cannot close 30 minutes early. If I was the owner I would be extremely upset and fire these employees. Terrible customer service.
  • CW
    Cornelius William
    May 9, 2026
    1.0
    I strolled in at 7:28 PM, ready to indulge in two glorious scoops, fully aware that this ice cream haven wraps up at 8 PM. However, the two staff members on duty decided that serving me was a no go, citing their imminent closing time (32 minutes early). To add insult to injury, I witnessed another couple getting the same cold shoulder before me. Talk about a scoop of disappointment! This is what I call terrible service, and let me tell you, my taste buds and I will be taking our business elsewhere! I wish I could give ZERO stars!!
  • JC
    Joy Cooper
    Mar 16, 2024
    4.0
    Our family of 4 had a great dine-in experience at this location! This location has both Dunkin Donuts and Baskin Robbins, so you can get both donuts/coffee and some ice cream. The space was inviting and had a great design/aesthetic. The lovely staff member who helped us, Neveah, was very friendly and cheerful when she greeted us, and was accommodating when we wanted to sample a couple flavors before making our selection. There were a couple containers of ice cream that probably needed to be changed or for a new one. A couple flavors had some ice frost or were down to the bottom of the barrel (see pic example), but the flavors we got were great! We ordered cotton candy, pralines and cream, and Jamoca. Cake cones were a little stale, so maybe have them stored in a more airtight container. The table we sat at was not wiped down, so there were a couple drips of ice cream/crumbs on the seat and table. Maybe have staff wipe down the seating area more regularly (or after customers leave the table). Overall nice location, friendly/helpful staff, and good experience. We will be back!

Frequently Asked Questions About Baskin-Robbins

How do I find a Baskin-Robbins shop near me?

To find a shop near you, please visit our “Find a Shop” section and enter your ZIP code.

How do I know which flavors are featured in a particular shop?

Each shop carries a different selection of flavors. Swing by your local shop to discover new favorites. If you’re craving a specific flavor, ask your shop manager if they’d be willing to stock it for you.

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