Whataburger

Reviews

• TW

  Tyler W

  1 day ago
  1.0
  Better off going to a different location. This location continues to be an issue. I’ve experienced longer wait times, unprofessional staff, and missing items.
• IT

  Im Thelma

  1 day ago
  1.0
  Just left the drive thru at 10:50 am 9/2/26 didn’t talk to anyone on the way out just annoyed. I ordered a #5 just the sandwich didn’t want anything extra or less. She continues on talking about veggies and mustard I said I want just the sandwich she said so you want it plain I said no I want the sandwich how it comes she said “did hear what you said you just said you want it plain” i feel like she was just looking for an argument so I left without continuing saw her peeking out the drive thru window as I left she’s probably known for this nonsense I just don’t have time for it
• MR

  Mustaq Retiwala

  Aug 4, 2026
  2.0
  Top notch customer services This was my 3rd time at this location, I bought 14 meals for my team members It was ready in real time Thanks Team at WB!!
• TY

  t y

  Jul 25, 2026
  1.0
  I just want to preface that this is not my typical fast food location but it does not excuse the lack of professionalism shown by the managers (pink/blue/grey shirts while regular employees wear orange shirts). I had ordered a pickup for me and my son; 2 burgers and the new hot honey to tryout along with fries, however when I got there we decided we wanted onion rings as well. There was a larger grumpy lady there, I believe she is a manager (pink shirt) and she was so utterly rude! There was a nice young boy trying to take my order, and was doing fairly well then she began talking loudly in the back and being rude to her own employees! I heard her swearing and she was not wearing gloves or a hair net as the other employees did even though she was around the food. The food was disappointing. My fries were cold and stale tasting— like bad oil. My burger was cold and it took almost 12 minutes for me to get my additional onion rings that I had requested of the young man in the front. I would never let my son work there.
• MC

  Meagan Christensen

  Jul 19, 2026
  1.0
  After three separate experiences at this location, I’m annoyed and need to leave a review. I grew up in Texas and hadn’t had Whataburger in almost 10 years. I recently moved back and was genuinely excited to come here. Instead, every visit has been disappointing because of the employees’ attitudes and the complete lack of professionalism. The first issue is with the young woman who takes orders outside. This was my second interaction with her, and both times she came across as rude. The first time, I pulled up driving towards the menu and noticed her standing about 8-10 feet away near what looked like an air conditioning unit. She gave a small wave, so I rolled my window down and asked, “Oh, are you taking my order?” Her response was, “Yeah, I’m standing here.” I told her I honestly didn’t realize because she was standing so far away and wasn’t walking close to my car nor is near the menu. Instead of walking over, she stayed where she was and asked what I wanted to order. How am I supposed to know what I want when I have no menu to look at? I explained that I couldn’t see the menu, and only then did she finally walk over and hand me one. The entire interaction felt like I was inconveniencing her. The second visit was with the same employee. I ordered a Chicken Strip Meal, and when she asked what sauces I wanted, I said ketchup. Then I asked if the meal came with gravy. She responded, “That’s what I meant when I asked what sauces you wanted.” I explained that it had been about 10 years since I’d been to Whataburger and that I remembered gravy automatically coming with the meal, so I didn’t realize I needed to request it. Instead of simply explaining the change, the interaction became awkward, and she started muttering under her breath. Again, it felt like I was being treated like an idiot for asking a simple question. Another thing that makes absolutely no sense is the constant pulling cars forward. Every time I’ve been here, there have been no cars behind me and no line at the drive-thru, yet I’m still told to pull to the yellow line or even farther. On one visit, I had barely stopped where they directed me before an employee was already walking my food out. What was the point? The third visit was what pushed me to finally write this review. I decided to go inside instead of dealing with the drive-thru. The employee at the front acted like my presence was an inconvenience. No greeting. No smile. No “Welcome to Whataburger.” She slowly made her way to the register and took my order with zero customer service. While I was eating, the restaurant was full of employees acting like they were hanging out after school instead of working. They were jumping on each other’s backs, yelling, laughing, running around, and carrying on while the manager stood there and allowed it. It was loud, immature, and completely unprofessional. I’ve worked in customer service and management, so I understand people have bad days. But this wasn’t one bad interaction—it was three separate visits with the same pattern: rude employees, poor customer service, and management that seems perfectly fine with unprofessional behavior. This location desperately needs better hiring, better training, and managers who actually hold employees accountable.

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