Wingstop

Reviews

• AH

  Arthur Herrera

  Sep 25, 2026
  1.0
  ⭐ Waited Nearly An Hour, Left With Nothing! I called to placed an order at 6:04pm over the phone and clearly told her how to spell my name. (Mind you I was already parked out front of the building while ordering.) When I went inside and gave my name, the guy working the till, taking and handing out orders, said that it was still being made after checking the rack and tv screen. So I waited patiently, at 6:39pm, that same guy asked for my name again and still couldn't find my order on the rack. His coworker, who had been the only one answering the phones the time I was waiting, asked for my name in a short tone. She asked for my name in a short rude tone and told me they dont have my order, I shake it off. The guy asked what I ordered and finds it. His cowrker tells that the name was put wrong and was under a completely different name. They hand me the bag, I look and touch the fries to find they are cold. I politely asked if they could remake the fries. The cashier was happy to help, but the phone employee insisted I pay before the food was even ready. I told her when the fries are done I will pay. She said again with a now nasty tone. You're in the building so you have to pay for it. I reassured her "I will pay when my food is ready, your catching an tone with me" I'm the one that was waiting that long, watching people, place and get their orders before me. I then mention to her "Your the one who is taking the calls when people are placing an order from what I see. Don't take a tone with me because you messed up spelling my name." Rapidly scanning the room, she said "well I just got here" followed with "we can refund you, wait, actually you haven't paid yet" waved her hand and sent me on my way. Girl lied straight to my face, me knowing she did not just get there and was there that whole time from when I placed my order in the car, where they can see me through the window. I walked out after almost an hour with wasted time. No food, and attitude thrown at me for what?! I just got out a 10hr shift I'm hurt mentally and emotionally, I didn't need all that today. I just went inside (7:03pm) too, to get her name while writing this up. The hard working guy said her name is Ariana goes by Ari. I'm truly disappointed, and can only pray for future customers to not get an experience like this. To the people still reading this. This is our community, I get we all have things going on in our lives, you don't know what people are going through. The least you can do as a paid worker, working in any place, customer services, is to treat people kindly, its free. To Wingstop: mistakes happen, but blaming the customer and being dishonest about it shouldn't. Please look into this location. I'd welcome a call from a manager, check on the staff.
• GV

  Genesis Viloria

  Sep 20, 2026
  1.0
  Muy mal servicios para todo no dicen no aceptan cashs ya al final cuando uno va a pagar muy mal servicios
• AW

  Alexus Walker

  Sep 19, 2026
  3.0
  Placed an online order and when I went to pick it up the young lady at the front told me that they accidentally gave my order order to the wrong person and the brought it back and proceeded to ask me if I wanted them to remake my order? I actually was confused as to why they placed the order back on the shelf after it was returned? Wings were requested well done when ordered online. They weren’t. Fries were cold. Yeah not satisfied
• AB

  adam bash

  Sep 15, 2026
  1.0
  Very disappointing service. I waited over 30 minutes for only 6 wings, and the restaurant was practically empty. There were no customers or large orders that could explain such a long wait. Waiting half an hour for 6 wings in an empty restaurant is unacceptable. Definitely not the kind of service I expected from Wingstop.
• ND

  Nightmarish Diminish

  Sep 14, 2026
  5.0
  As a heads up, this review is solely focused on the service and less about the food quality. Context: Sunday Night Cowboy's Game. Place was packed and VERY busy. So our wait time was going to take a while and even gave me the heads up. Unfortunately after 30ish minutes or so, they announced that they were out of bone in and boneless wings and offered to either get a full refund or replace the wings with tenders and give us partial credit the next time we come in to order food to make up the difference in price from our original order. As much of a bummer the situation is, the staff were not at fault and was something anticipated for these big Sunday Night Cowboy games. However l, what truly impressed me that night was one specific employee by the name of Ramondrick. He took the reigns of the whole night to help his team, the customers, empathizing and assuring the customers the best they can do to help with their food, and being straight forward with the situation and how he's going to resolve it. He honestly showed true leadership that night and even brought his lovely family with him on his day off because he knew the team needed the help with the business of orders, which lead to shortage of food. The definition of being a leader with customer service professionalism, team player, problem solver, and courteous mannerisms with his friendly demeanor with the customers is Grade A definition of Hall of Fame employee. If he isn't a manager yet, they need to promote him ASAP. If he already is, then Corporate needs to get him on board to teach other Wingstop locations lacking in this department and set an example of how leadership should be moving forward cause I was honestly impressed that night. Overall, even if the situation was unfortunate that night with the food, Ramondrick handled the situation like a champ and we need A LOT more people like him moving forward in this type of industry!

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