This was, without a doubt, one of the worst experiences I've had at a Sonic.
The food was thrown into the bag with no care. The chicken was cold, and the fries were dark, hard, and overcooked, as if they had been cooked in old grease. The burger wasn't even made according to the order ticket.
After already having to send the chicken and fries back, I noticed the burger was still incorrect and simply asked for it to be remade correctly. Instead of fixing the mistake, the manager and the carhop stood at my car arguing with me about why the burger should be remade. Meanwhile, the replacement chicken and fries were just sitting there getting cold. I even pointed that out, and instead of resolving the issue, the employee told me, "You can just eat it," referring to the chicken and fries.
I explained that the food wasn't even for me, but that shouldn't have mattered. The order should have been made correctly the first time, and when mistakes happen, they should be corrected without arguing with the customer. Rather than taking responsibility, they continued going back and forth until I finally asked for a refund because I was done wasting my time.
Poor food quality, inaccurate orders, and even worse customer service. If you value customer service and expect to receive what you pay for, I encourage you to stay away from this Sonic location. There are plenty of other places that appreciate their customers and know how to handle mistakes professionally.