Panera Bread

Reviews

• AR

  Adriana Rodriguez

  5 days ago
  1.0
  Long wait, dirty tables and no interaction really with staff (you ring up your own order). Everything is packed TO GO even if you had plans to DINE IN. Sad location to represent Panera.
• AA

  Aspen A.

  6 days ago
  1.0
  So disappointed in this new neighborhood Panera place. Manager/partner and staff not very friendly. Tiny place unlike other Paneras. All orders are packed to go ONLY even if you want to eat there. Environmentally so unfriendly. Waste of paper bags and wrapping. Sandwich and salad were very mediocre. Seeing other reviews I suggest they do more with staff training and better preparation. So many negative views and now after trying out we agree with them.
• JB

  JB Baker

  May 2, 2026
  1.0
  Showed up for a lunch date with my GF. Was really looking forward to Panera. Showed up around lunch time and it was busy. First thing we noticed, after self ordering at the kiosk, was that the restaurant was packed, yet no one had their food. Only a couple of tables. Long story short, we waited for about 25 minutes before reading the reviews and decided to get a refund and leave. Even trying to get a refund was a nightmare. Couldn’t even get a manager of the store to actually process the refund. It was something I’ve never experienced at a fast food restaurant before. Not even Taco Bell. lol. Will not go back.
• TD

  Terrie Day

  Apr 29, 2026
  4.0
  Want to shout out to Danny for giving the best customer service I haven't had in a long time. She took the time to call me when a sandwich was not put in my order after my husband had picked up the order. She was great on rectifying the issue...and we were very pleased with the results. . My husband said he'll be a steady life long customer. Thanks again Danny/Dani in Crowley for your professionalism and great customer service. 👍🏻
• MH

  Morgan Hill

  Apr 15, 2026
  1.0
  I was so excited for Panera to open but ultimately met with only disappointment and can not comprehend how bad my experience has been. If you are familiar with the shops at Chisholm Trail you should know that the whataburger has exceptional and quicker service than this Panera. Starting off with opening day. They promoted that at 6am the first 100 people get free pick two meals for a year. I got there at 5:30 am to wait in line. 6 am comes around and we still hadn’t received the coupon. Around 6:45 am they tell us that they weren’t giving them out until 7 so they just went ahead and gave them to everyone already waiting. For starters the “pick two” for a year is only redeemable once a month for 12 months…. Day zero and they struggled with communication and I and others felt tricked by the promo. I left to and came back at 8:30 to order breakfast with my daughter. We waited in line for 15 minutes and decided to leave as the line was not progressing. I returned a few days later with my “pick two for a year”, there was no line and maybe 3 orders on the board. It took 10 minutes to order food, cashier didn’t know where anything was or really how to enter and pay for an order. I presented my coupon and the manager only took $11 off of my order leaving me with a balance. The coupon clearly stated that it covers up to $20 and I had to convince/ argue with her that it’s what the coupon says while showing her what it say on the physical coupon… I ordered my pick two a drink and dessert. My meal came out over 20 minutes later there was 3 orders ahead and the drive thru was not open. I got my order with no drink or dessert. That was another 10 minute wait to get my other two items. Today, two days after my last experience I returned. I wanted to give them another try because I do understand that they are a brand new store and they still have their training wheels on. For starters- I first went inside the store to place an order. There was no one at the register. Then I started my order at the self serve. I was ready to check out and was unable to enter in my coupon code, use my sip+ membership and the scanners are not set up to use scan and pay. So I decided to use the app and do drive thru pick up(again because no one was at the register and I could see other people waiting on orders. I preferred to wait in my car) I ordered my food on the mobile app at 11:42 am with an estimated drive thru pick up at 11:50 am. I was in the line at 11:43 because I expected a small wait time. What I did not expect is to be trapped in line with no exit and receiving my incorrect order 40 minutes later at 12:20 pm. My sandwich was poorly prepared and incorrect. I ordered an ice coffee made with almond milk, 3 pumps of vanilla and 1 pump of caramel. I know that my coffee was first made when I placed my order because the ice was almost completely melted. My just like me, my coffee sat for 40 minutes. When I received the coffee there was no almond milk or syrups... just watery coffee. I asked for a fresh coffee made correctly. Instead of a fresh coffee, half of the coffee was poured out and cow milk was added. I am allergic to dairy and based on the smell I don’t think the syrup was added either. All I could do was leave with incorrect items because it was pointless to ask for a fresh order because I’d have to wait again. I’m very disappointed with the service received. I know the restaurant is newly opened but there needs to be more training and trained staff.