McDonald's

Reviews

• JB

  Joseph Batchelder

  Oct 22, 2026
  1.0
  It was great! That is, if you're okay with waiting over 45 minutes for your food, just to have to go inside and ask what the holdup is. Seems to be the standard for this location. Someone should tell them fast food should be fast. Also, be ready for the order to be wrong 90% of the time. If that sounds like your cup of tea, give them a try. Otherwise, spend your time and money elsewhere. We finally got our order after asking the manager about it and they still shorted us a cookie and two chocolate milks for our kids' happy meals. I will at least say the manager tried to make it as right as he could, but good lord, we could have gone to a fancy steakhouse and had the food on the table in the time I sat in the parking lot waiting on curbside. If I didn't go in, I may still be there even now. Edit - McDonald's responded asking me to contact them, but the link they provided did not do much good. I ended up having to file a new open complaint on their main website and was sent the following reply: Thank you for contacting McDonald’s Customer Care. We appreciate you sharing your restaurant experience. I am sorry for the inaccurate order and slow service you received. Please be assured that we want to provide you with an exceptional experience every time you visit us. From your email, it is clear we did not meet your expectations. Again, I am truly sorry we disappointed you. Customer Care has immediately shared the information provided with the Restaurant Leaders, as they are best suited to review and address your concern. We appreciate the time you took to share your experience with us. We hope to have the opportunity of serving you soon under the Golden Arches. There has been no response since this email was received, and no time frame was given in the email for when I can expect the review or addressing of what they call my "concern." I get the corporate dialogue here, but a concern would be that my food was fresh and hot. This is much more along the lines of a complete failure incorporating multiple concerns in a short time. But maybe someone will actually respond and do something about the constant issues at this location. Probably not, but one can hope. Seriously, in the meantime, go to the Basswood location. Second Edit: **Update — October 27, 2026:** McDonald’s Customer Care responded to my complaint with an apology and stated that my experience had been shared with the restaurant team. Unfortunately, that is the extent of the follow-up I have received. There has been no explanation of what happened, no indication of what will be done to address the recurring service issues at this location, and no offer to make up for the exceptionally long wait and incomplete order. I understand that customer feedback is shared with restaurant management, but I had already spoken with the manager during my visit. Simply telling me that the same experience has been passed along to the restaurant team that already knows about it does not resolve the issue or give me much confidence that anything will change. I wasn't expecting anything extravagant. I was hoping for a meaningful response that demonstrated some accountability and a genuine interest in restoring my confidence as a customer. That hasn't happened. I'll continue taking my business to the Basswood location.
• JD

  jason davis

  Oct 17, 2026
  1.0
  I placed an order through there app and I get there and am ignored for 30min! There were 4 other people waiting too while the whole staff ignores us, finally I stop the manager and my food was sitting on there back shelf the entire time and I get home to find out they got my order completely wrong! Worst customer service ive ever seen.
• LN

  Lauren Null

  Oct 16, 2026
  5.0
  Bradley, and Bradley only, was the reason my experience was exceptional. The food is hit or miss, getting an order correct isn’t much better, but Bradley handles the drive through with grace and patience that can hardly be expected of someone in his position. People like that keep a company like McDonald’s not just in business, but successful. Go Bradley! Don’t lose that about you.
• CA

  Christopher Arroyo

  Oct 10, 2026
  1.0
  I ordered through the app. I waited enough time. You’d think app orders are priority but from the reviews of past customers this location is a joke. I ordered through the app and waited. I spoke to a worker asking if my order was ready and didn’t get a response. Believe me I never write any reviews but this is my two cents. I’m done with McDonald’s. The food was for my wife who was coming out for lunch. I was time constraint. I want my money back!!!!!!!
• SS

  Shahi

  Oct 1, 2026
  5.0
  This is the McDonalds I always go to and Honestly, I think customers need to have a little more patience and understanding when visiting fast food restaurants.A lot of people don’t realize how short-staffed these restaurants can be. The employees who actually show up are doing everything they can to keep things moving, take orders, make food, serve customers, clean, answer questions, and handle multiple things at once. They aren’t machines, and they definitely aren’t Flash. One person cannot realistically do three or four people’s jobs at the exact same time.And the employees shouldn’t have to be treated badly because the restaurant is short-staffed. They didn’t make the staffing situation. They showed up to work and are trying their best with the people they have. They also shouldn’t be expected to take on the workload of people who didn’t show up without any extra compensation.The amount of disrespect some employees receive from customers is honestly ridiculous. Working fast food does NOT give anyone permission to talk down to, insult, yell at, or disrespect another human being. Employees have feelings too. They can be having a bad day. They can be tired. They can be overwhelmed. They are still human beings.And sometimes customers complain, “They were rude,” without acknowledging that they were being rude first. You don’t know what someone is dealing with, so why make their day harder?.A simple “hello,” “please,” and “thank you” goes a long way. Unfortunately, some people walk up to the counter already angry and demanding without even giving the employee a chance to help them.Also, please remember that McDonald’s is a fast-food restaurant, not a five-star restaurant. That doesn’t mean customers shouldn’t receive good service, but there is a difference between having reasonable expectations and demanding perfection from a small team that is already overwhelmed.Want your food fresh? That’s understandable. Have a special request? That’s okay too. But understand that every additional request takes time. If you ask for something to be remade, add items to your order at the window, or make several changes after your order has already been entered, it naturally slows the entire line down. Then people get upset because the restaurant isn’t moving fast enough.And please don’t say, “I didn’t get my sauces,” when you never actually asked for them or added them to the order. Employees cannot read minds. If something is missing, communicate respectfully and give them a chance to fix it. The people working behind that counter are human beings. They are trying to get your food out, keep the restaurant running, and get through their shift just like anyone else is trying to get through their workday.Maybe before getting angry about a few extra minutes, remember that there is a person on the other side of that counter doing their best. Treat people with the same respect you expect to receive. Fast food workers deserve basic human decency too.

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