Chick-fil-A

Reviews

• ES

  Erick Sanchez

  May 5, 2026
  5.0
  Looks like the site has taken the feedback from itself initial launch and has improved so much! I can confidently compare it to other its other restaurants.
• JW

  Joseph Winton

  May 4, 2026
  1.0
  What is the point of using the mobile through order if you're going to merge the lines so the people that came after me and ordered after me end up in front of me? First and last time at this location.
• NP

  Nancy Princeton

  Apr 29, 2026
  1.0
  My sandwich had stale bread. It was as if left from the day before or just old. It was by far the worst experience I've ever had at Chik fil a. I ordered in the drive throug and the guy was dry as the bread on the sandwich. I went in to return it. The staff gave a refund without fuss, but no one would look at that sandwich. I feel like they knew. I would give no stars if possible.
• AP

  Adela Plasek

  Apr 24, 2026
  1.0
  Placed a catering order expecting a smooth pickup, but the experience was frustrating. I was told I couldn’t use the drive-thru and had to come inside, which defeats the purpose of convenience—especially for a larger order. After going inside, the order still wasn’t ready, resulting in unnecessary waiting. When customers are spending more on catering, there should be better organization and consideration for their time.
• JB

  Jai Beezy

  Apr 16, 2026
  3.0
  When this location first opened the drive-through and the mobile through merged together, so even if you pre-ordered your food to pick up a mobile through. You still had to wait in the regular line. They fixed it a few weeks later, which I was happy about. I live all the way in Mansfield and this Chick-fil-A on Eastchase is right by my work . Let’s just say I still stopped at the one in Mansfield and my food is still super hot when I get to work. Today when I decided to come to the Eastchase location before work, I go to the drive-through and again they have the drive-through on mobile through lanes merging, which makes no sense to me. Why are we merging through and drive-through orders? So ordering a head through mobile does no good and there is no point of it if you still have to wait in the same line. I hope they fix this and do better. The one time I did come here during lunch on a Saturday. The young man was handing me. My drink was looking away and proceeded to spill an entire large Dr Pepper all over me. Now I know it was an accident. He felt really bad, but that can ruin somebody’s day.

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