CAVA

Reviews

• MP

  Michael Pachuilo

  3 days ago
  3.0
  They skimped on all the ingredients. Only 1 person working the main line so it took 20 minutes to order.
• SJ

  Shami Jele

  5 days ago
  1.0
  I have to say, this is my second time at CAVA, and unfortunately, neither experience has been memorable for the right reasons. This time, however, I was genuinely shocked. I placed an order online, and my husband picked it up, only for me to discover that I had received the wrong meat and the wrong drink. No problem, right? Mistakes happen, and I understand that. They can be corrected. I called the store and spoke with Manager who insisted that I had received chicken. After some back and forth, she eventually acknowledged the issue and asked me to bring the food back. I drove back 15 miles, and returned the food mostly untouched. Instead of receiving a simple apology and professional customer service, I was met with attitude and rolling eyes when I tried to explain what needed to be corrected. To make matters worse, I had paid extra for falafel, but apparently, they didn't have any ready, so my meal was given to me without it. I only realized this after leaving, which meant walking back into the store where I was given 2 instead of 4 ( after notifying Manager they corrected it) I understand that mistakes happen. I understand that restaurants get busy. What I do not understand is why a customer who is being reasonable and respectful should be met with an attitude simply because they are not raising their voice or making a scene. I left feeling incredibly disappointed. CAVA, this experience was completely unnecessary, and it has certainly made me reconsider returning. I hope management takes this feedback seriously because customers deserve accuracy, respect, and accountability—not attitude for expecting what they paid for. What a disappointment.
• YC

  Yolanda Calhoun

  Oct 15, 2026
  1.0
  I am absolutely disgusted with this place now. I started seeing the portion size decrease at the top of the year so I stopped going altogether. Here we are 9 months later and I took a chance today and decided to try it again to see if the portion size was better because the price has increased. To my surprise, the portion size is actually smaller for grains bowl with spinach. The bowl was barely half full, in some part of the bowl it was completely bare, nothing under the sauce cup. I don't know why the fill line is there because it's not being used. And the Harissa meat that I paid EXTRA for was barely on the plate. I am absolutely livid with this delivery order. The bag was still sealed and unopened so this came directly from the restaurant. I started making these bowls at home in 2026 and love it, so I will continue to do so going forward. An adult bowl barely half full of spinach, rice and meat. What you see on top are a lot of pickled onions, smh. I will never do it again. The decline of this place is rapidly picking up pace.
• SF

  Sheila Fontana

  Oct 12, 2026
  5.0
  I don't think we have Cava in New York. I am here in Fort Worth with family. The food was excellent and the children"s meals are a good size and nice choices..we sat outside. Friendly fast service. Everything was fresh.
• CR

  Cindy Rosas

  Oct 9, 2026
  5.0
  CAVA at Alliance is one of my favorite spots! No matter how busy or slow they are, I always receive excellent customer service, and my food is consistently delicious. I stopped by today before heading to my shift right next door at H-E-B, and Desiree was so sweet, friendly, and attentive! She made my visit even better. It’s always nice to experience great food and amazing customer service, and this location never disappoints. 😊