Tom Thumb

Reviews

• MH

  Marc Haygood

  1 day ago
  5.0
  Paige at the deli inside Tom Thumb was absolutely amazing today. Her energy, professionalism, and positive attitude completely stood out. She was friendly, fast, attentive, and genuinely made the experience enjoyable from start to finish. It’s rare to come across customer service that leaves such a strong impression, but Paige definitely did that. Employees like her are the reason customers keep coming back. Thank you again for the outstanding service!
• TJ

  Tiny Jones

  6 days ago
  1.0
  Starbucks, the service is downhill will they a particular older lady working. I was telling her the new young lady touched everything with a glove on including my sandwich and she looked offended. I call in afterwards to report to mgr he didn't apologize for what happened or nothing. Letme drive to the other side moving forward. Starbucks your service has diminished.
• FF

  Flexible

  Apr 21, 2026
  5.0
  Very clean environment respectful employees Special thanks going out to the bakery team who made my cake as a expected
• GM

  Gretchen morett

  Apr 19, 2026
  5.0
  Bought the Tom Thumb pork tamales And they were awesome! I have bought from several grocery stores and these are the most authentic tasting ones and not dry! They taste just as good as my favorite restaurant ones and only $6.99 for 1/2 dozen which is a great price and they are a good size.
• AG

  Alejandra Guajardo

  Apr 2, 2026
  1.0
  I am writing to report a very disappointing experience I had with a bakery employee on April 2, 2026, at approximately 1:23 PM. Each month, I purchase a jumbo chocolate cupcake with blue sprinkles from your bakery for a special milestone tradition with my son. This has always been accommodated in-store without issue. Today, I called ahead to confirm availability. The employee who answered was immediately dismissive and rude. When I asked if she could check for blue sprinkles, she placed the phone down and the call disconnected. When I called back, she continued to speak in a loud, argumentative tone, repeatedly interrupting me and refusing to let me explain. She insisted this was a “cake order” requiring 24-hour notice, despite this being something your bakery has consistently done for me in the past. When I calmly pointed out her tone, she became more dismissive and refused to provide her name when I asked, instead telling me to “call Dottie Farmer.” I ended the call feeling disrespected and upset. What makes this even more concerning is that employees never know what a customer may be going through. As someone currently dealing with postpartum depression, this interaction affected me more deeply than it should have. A small act of kindness or even basic courtesy could have made a significant difference in that moment. As a customer, I expect to be treated with professionalism and respect. This interaction was unacceptable and deeply disappointing. While I appreciate that a manager later assisted me and confirmed the request could be completed quickly, the initial experience was disheartening. I strongly believe that employees who consistently display this type of behavior toward customers should be retrained or removed from customer-facing roles, as it reflects poorly on your store and does not align with basic standards of customer service. I hope this matter is addressed so that other customers are treated with the kindness and respect they deserve.

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